Senior Digital Product Manager

Job Description

Our OrganisationWe are the worlds learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalised learning at scale.We believe that wherever learning flourishes so do people. Were committed to a world thats always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are alwaysre-examining the way people learn best, whether its one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports andinspires us to always be better. By pushing the boundaries of technologyand each other to surpass these boundarieswe create seeds of learning that become the catalyst for the worlds innovations, personal and global, large and small.At Pearson, we believe in the power of difference. Harnessing the unique skills, perspectives, and backgrounds of every employee helps us foster innovation and create the most effective solutions for learners around the world. Thats why were committedto ensuring that diversity and inclusion are embedded into everything we do. We foster a work environment thats inclusive and diverseand where our people can be themselvesso we can reflect the customers and learners we serve.Pearson is featured on The Forbes list of Best Employers and The Stonewall Top 100 Employers list, and we are recognised in the Best Employers for Diversity 2019 awards. Pearson is listed on both the London and New York Stock Exchanges (UK: PSON; NYSE: PSO).Your OpportunityThe Performance Zone in the Workforce Skills division is looking to transform the end-to-end customer experience (CX) for our vocational qualifications business. This role is for a digital product manager to provide the customer experience layer for customersdelivering our vocational qualifications in the education sector worldwide. Aligning with our new CX vision and principles your product will improve retention rates, grow our business and reduce risk. You will work in a small, fast-moving, agile team creatingsimple and valuable customer experiences that deliver personal breakthroughs and have everyday impact.Responsibilities

• Develop and champion a product vision, strategy and roadmap that delivers business objectives, balancing strategic and operational needs, value and ease of delivery
• Define and deliver on a set of product OKRs
• Manage and prioritise the rollout of features, understanding their impact on customers, their dependencies. Guide the product through the MVP stage and beyond
• Build a deep understanding of our customers, their behaviour, needs and motivations. Be a strong advocate on their behalf
• Conduct competitor and industry research
• Work with development partners to evolve the product using tools and techniques such as A/B testing and analytics to understand customer behaviour and preferences. Develop metrics, insights and KPIs that inform the product roadmap
• Relish the challenge of a project that balances speed-to-market, quality of UX, innovation, adaptability and agility. Motivate and inspire suppliers and peers to come together and deliver
• Manage relationships with internal and external software development teams, designers and suppliers to create a cohesive, market-leading user experience (UX) that delivers real value for customers
• Manage relationships with stakeholders in Product, Assessment, Sales, Customer Service, Technology and the Qualifications & Assessment Service
• Offer innovation and thought leadership on how to achieve critical objectives and reduce or manage risk. Work with peers to drive forward our digital transformation
• Ensure the smooth operational running of the product to provide reliable services
• Ensure our customers and Pearsons data is always secure and our services comply with Pearsons policies and our obligations on data privacy and information security
• Control costs, plan budgets and financial forecasting

Skills / Experience

• An impressive track record of success in customer-facing digital product development
• Deep familiarity with digital product technologies & techniques such as A/B testing, platform analytics, customer relationship management, identity management, product life-cycle management
• Experience of negotiating with delivery partners and working with external teams to design and develop customer-facing software
• A team player, who works easily alongside colleagues across many different disciplines, and is very comfortable collaborating in cross-functional agile teams and with stakeholders in senior management

Your Reward & BenefitsWell expect a lot and we know youll do great work, so we give a lot back with some of the best benefits in the business. We know that one size doesnt fit all, so our workplace programmes meet the different needs of our diverse teams and their familiestoo. There is a range of options, too many to list here, but when you join our Pearson family you can look forward to:

• A starting holiday of 25 days plus UK public holidays and youll earn 1 additional days holiday per year you work with us.
• Generous pension scheme where we match and double what you contribute.
• Maternity, paternity, and family care leave as well as flexible work policies.
• Stock/share purchase options.
• Healthcare and dental plans, and an employee wellbeing assistance programme for you and your family to help balance work, family and personal life.
• Cycle to work program, gym membership concessions in selected office locations, along with retail and leisure discounts.

Our Recruitment ProcessPlease ensure that you apply directly on our Pearson Careers website only. We encourage you to submit your application as soon as possible. Wishing you success with your application!#LI-POST Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purposeto help everyone achieve their potential through learning. We dothat by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow wit