Senior Account Manager, GFO

Job Description

About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the worlds most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 yearsof financial experience and over 22,000 partners, we serve the worlds most sophisticated clients using leading technology and exceptional service. Role/ Department: The Global Family & Private Investment Offices team (GFO) is a sales and client servicing group, within the Wealth Management division, specifically dedicated to supporting ultra-high net worth individuals and families (>$200m of investable assets), their charitiesand foundations. Given their wealth, these families act like institutions but require a personal and high touch approach, as well as the highest level of discretion. Our families wealth is mixed in nature with some being multi-generational inherited wealthand some being new entrepreneurial wealth. With the diversity of their investments, they often take a broad range of products and services from Northern Trust including asset servicing (custody), fiduciary, fund administration, investment management and banking/credit. The Account Manager acts as the day to day client contact for our family members, family offices and their nominated representatives. They will liaise directly with internal partners to resolve issues and hence will be required to build an effective networkthroughout the bank to find solutions to issues raised. Working closely with the Relationship Manager they will also help assist in driving growth opportunities and additional business. The GFO team are seeking an enthusiastic, self-motivated and ambitious individual looking to grow in experience and knowledge alongside the group as we expand our client base in the region. The key responsibilities of the role include:

• Building trusted client relationships through engagement, effective communication and consistent delivery.
• Responding to client instructions and queries immediately and effectively.
• Independently resolve issues and problems by using your internal network and product knowledge to explain and implement solutions in a timely manner.
• Executes daily client activity, oversees transaction processing, handles inquiry resolution, obtains appropriate documentation, and ensures systems information is up-to-date.
• Informing clients of any substantive changes to processes and procedures adopted by Northern Trust.
• Assisting the client to navigate Northern Trust, being a central point of contact for operational matters.
• Facilitate clients ability to use online NT applications
• Ensures accurate set up and review of fees. Timely and accurate client invoicing and fees collection.
• Proactively work with clients to minimize risk and anticipate needs.
• Escalate client concerns in a timely and accurate manner.
• Assist the Relationship Manager with the client service review meetings e.g. preparation of presentations, preparation and distribution of agendas.
• Prepare call reports in conjunction with the Relationship manager within 48 hours of the meeting.
• Follow up with internal parties on any queries/issues which arise from meetings within 24 hours.
• Maintain all documentation/files as appropriate to each client relationship.
• Coordinate all requests from clients with regard to account opening/closing, global markets and authorised signatories.
• Update Service Level Descriptions and Account Sheets as appropriate.
• Open/ Close accounts.
• Raise requests to remove/ add users for on-line client system and maintain a list of users.

Skills/ Qualifications:

• A strong background with a good understanding of the global custody industry
• Direct experience in interacting with demanding clients or prospects and meeting their needs
• Excellent organizational skills and comfort in prioritizing competing demands
• An ability to own and resolve problems independently
• Ability to perform under pressure and to be flexible with working when required
• Excellent written and verbal communication skills
• Independent problem resolution
• Time and project management
• Adaptability to work on a wide variety of (occasionally unique) issues

Working with Us: As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose. Wed love to learn more about how your interests and experience could be a fit with one of the worlds most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater Reasonable accommodationNorthern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at . We hope youre excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people. Apply today and talk to us about your flexible working requirements and together we can achieve greater.