Seasonal Consumer Relations Representative - French Speaker 7 months FTC

Job Description

Consumer Relations Rep (7 months FTC)At Deckers Brands we don’t just create shoes, we create lifestyles. We are about opportunity. Opportunity to create, to grow and to have an impact. We want all our people to be as successful as they can be, to reach their full potential We want to positively impact the world, whether that be with our Be Good, Do Good community involvement, or through employing sustainable business practice and socially responsible operations. How we continue this journey is down to our 3,000 strong globalteam, across our five brands (UGG, Hoka, Teva, Sanuk and Koolabura by UGG). No matter where you are based within our team, we are committed to helping our people thrive. We will offer you a generous employee benefits package, as well as health, wellness,and career development support.COME AS YOU AREWe believe that the company you build is defined by the company you keep. We believe that a diverse, inclusive culture drives creativity and success. We believe that open hearts and minds together can unleash the potential of a brilliant mix of people—inevery corner of Deckers. We strive to create a workplace that values ALL people, where we embrace differences, and everyone feels empowered to bring their full, authentic selves to work. Because the more perspectives we share, the better we can be.Consumer Relations RepAs the Consumer Relations Representative, you will offer seamlesscustomerserviceto ourcustomersacross our brands; HOKA, UGG Teva.We’re looking forfriendlyand courteous team members to act as advocates for our brands whencommunicatingto our consumers via telephone, email, web chat andsocialmedia.This is a multi-lingual role requiring written and oral fluency in French and English.Your Impact

• Provideexcellent,proactivecustomerserviceat allcustomercontact points, offering a seamlesscommunicationvia telephone, email, web chat andsocialmedia
• Act as a country specialist for your market toadviseon current trends and local knowledge
• Collaborateclosely withCustomerResolution team to ensure order fulfilment
• Use and analyse all consumer feedback tocultivateprocess improvements to improve the consumer experience
• Getinvolvedwith consumer experience projects with the wider business
• Promote ‘One team’ spirit by demonstrating meaningful teamwork andsupportingyour colleagues

Who You Are

• Anadaptableindividualand a team player
• You are anexcellentcommunicatorandcollaboratorwith stakeholders across the business
• A self-starter who bringspassion, enthusiasm focus to their work
• Aproactiveproblem solver
• You have a keen eye for detail
• Capable to resolve queries over the phone, e-mail, online chat

We would Love toHearfrom People with:

• Previous experience in aCustomerServicerole is a plus
• An interest in the fashion/apparel industry and our brands
• Acustomercentric mindset
• Written and oral fluency in French and English is essential for this role

What We Will Give You:

• 27 Days Holidays per annum + Bank Holidays & some time away from work – on top of generous holiday allowance, we can generally take advantage of half day Fridays providing our work is finished for the week.
• Extras, discounts, perks & volunteering opportunities - Being a valued member of the Deckers Brands team means we offer a range of ‘extras’ from generous discounts to community-based programs.
• Growth and Development - Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development including Global Mentorship Programme
• Hybrid & Flexible Working Environment

Equal Employment Opportunity Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants embracingtheir race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.#LI-LJ1#LI-FC1#LI-SM1#LI-LZ1