Salesforce Marketing Cloud Consultant, Deloitte Digital, Consulting, London

Job Description

Your opportunityPart Business. Part Creative. Part Technology. One hundred per cent digital. At Deloitte Digital, we connect creativity with technology for business. Bringing empathy, ideas, and experience into digital transformation. Together with all of Deloitte, we create connections across the breadth of our people, organisation, and ecosystems to make an impact that matters to our clients and to society. We’re a new type of creative digital consultancy that fuses strategy, tech and design to identify where businesses need to be, then get them there. Fast. Want to help us shape the future We’re looking for experienced practitioners from a consulting, design, tech or business background who can show our clients what’s next, then work with our mixed-discipline team to make it happen. As part of our Consultancy practice, your career with Deloitte Digital can take multiple paths. Including: customer and channel strategy, customer experience design, designing new service capabilities and operations, mobile, online and contact centre technology solutions, and related technology and operational change programmes. We embrace the strengths of diverse talent within our team. You may have a brilliant mind, be a confident communicator or a nerd for all things digital, or you may have an impeccable business instinct, a collaborative outlook and a flair for big ideas We encourage consideration of flexible ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. If this opportunity is of interest to you with some flexibility, please do discuss with us. Are you looking to return to the workplace after an extended career break For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of 2 years or more. If this is relevant for you, just let your recruiter know when you make your application. Your role We’re expanding fast, so we’re looking for people who are, by which we mean natural initiative-takers who bring out the best in others, are brilliant listeners and can grow our business without compromising standards, integrity or culture. You will work with outstanding digital talent across disciplines to innovate and create great solutions for iconic brands. We’re looking for Salesforce Marketing Cloud specialists who can, work as part of a team and alongside both our clients, to deliver top tier Salesforce Marketing Cloud projects from strategy, design and configuration through to integration, testing and deployment. In your role as a Salesforce Marketing Cloud Consultant, you’ll have the opportunity to… •Lead and work on the design and implementation of technology and creative business solutions for iconic brands •Work as part of a team to delve into and solve complex technical problems relating to Marketing Cloud and its surrounding architecture •Lead or support on Discovery for major clients embarking on Salesforce Marketing Cloud transformations. You’ll have the opportunity to run client workshops and shape user stories, functional design, process design (including scenario design, flow mapping, customer journeys), prototyping, configuration, testing, and training •You will also be able to work on campaign definition and delivery for some clients •Take the lead on projects, solving some of the most exciting problems for our clients •Build lasting relationships with key client stakeholders •Collaborate with amazing digital experts across disciplines to innovate and create great solutions. •Work as part of the one of the largest Salesforce Marketing Cloud teams in Europe. •Lead or support on bidding for new work with high profile clients •Work effectively in diverse teams within an inclusive team culture where people are recognised for their contribution •Deepen your expertise in Salesforce Marketing Cloud, gain certifications and hands-on experience and be one of the “go to” people in our practice. Your work, your choice At Deloitte we believe the best impact is the value we add, not the hours we sit at our desk. We carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. Please speak to your recruiter about the working pattern that works best for you. Location This role is based in our airy and bustling offices in Clerkenwell, London, with its legendary coffee machine and model train track, you’ll also have a chance to work with clients throughout Europe and beyond. Work pattern This is a permanent contract opportunity. The role can be worked on a full-time basis. Our team members work a variety of agile working patterns. Tell us what arrangement works for you and we’ll try to accommodate. Your professional experience Overall, you’re an ideas person and problem solver as well as a hands-on doer â€" that’s important. You know it takes a mix of people to do amazing work, so you love collaborating with and learning from people with different skills, backgrounds and perspectives. If you have an interesting or unusual mix of skills yourself, even better. A proven track record in of the following areas of expertise (as a motivated business and technology consultant): •Understanding of Salesforce Marketing Cloud products and proven hands-on experience delivering projects around this area •Understanding of the architecture that Marketing Cloud typically sits within and knowledge of the wider Salesforce ecosystem •Hands-on experience of AMPscript, SQL, automation studio, landing pages and journey builder are preferred for more technical roles •Strong consulting and/or marketing technology implementation experience. •Experience designing and implementing technology-enabled business solutions in client-facing and team leadership roles (e.g. technical lead, functional lead, workstream lead, solution architect, project manager) •Experience in business analysis roles e.g. defining strategy, developing requirements and implementing practical business solutions •Experience delivering projects using Agile based methodology •Ability to travel to client sites 80-100% of the time •Salesforce Marketing Cloud Certifications Your service line: Consulting Our people and the way we work are the two things that set us apart in the consulting universe. For us, collaboration is fundamental to success, along with an unrivalled depth and breadth of expertise. We work closely with our clients and each other, at every stage of every project, solving our clients’ trickiest problems with a mix of knowledge, creativity and intellectual rigour. A hugely diverse range of clients rely on us to deliver the kind of change that adds genuine, lasting value to their business. Personal independenceRegulation and controls are standard practice in our industry and Deloitte is no exception. These