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Job Location | London |
Education | Not Mentioned |
Salary | Competitive salary |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent, full-time |
Responsibilities Provide level 3/4 development support/engineer for internal and external end users of Salesforce Field Service platform and application problems Interact with software vendors, Infrastructure services, and/or Applications Development to restore service and/or correct core problems. Manage and coordinate the implementation of internal, external and off-the-shelf business applications with all IT and business groups. Coordinate validation activities related to the deployment of business applications Produce and assist training and communication programs. Coordinate with internal and external service providers in the area of incident, problem, and change management, capacity planning and troubleshooting, representing the interests of supported business groups. Support vendor contracts to established service level agreements. Maintain knowledge of the IT industry, analyze the abilities of tools and technologies and compare with the needs of the business, recommend potential solutions to managers within the business. Requirements Managing Salesforce security including roles, profiles, sharing rules, workflows, flows, triggers and groups. Understanding of Salesforce event management and log management Maintaining and customizing Sales Cloud and Service Cloud applications. Building custom reports, dashboards, and workflows. Managing operational requests and reporting including customer analysis and individual views, and troubleshoot issues. Developing and maintaining SFDC Visual Force pages, Apex classes, triggers & lightning components Working with Tools like Data Loader, Eclipse, AJAX tool kit, Copado, OwnBackup Troubleshooting production issues and working with the users and technical team to resolve in a timely manner. Daily administration and support of SFDC including but not limited to managing multiple user management setup, profiles and roles, customization of objects, fields, record types, page layouts, workflow rules and validations. Contribute to the establishment of a cloud based applications strategic roadmap and translating the roadmap into specific goals and objectives. Experience in managing user roles, profiles, security, workflows, processes, interfaces and process flows Providing support on Salesforce.com support requests Experience in Sales and Service Cloud Salesforce FSL and FSL Optimizer experience strongly preferred Technical documentation related to process and products used for training Experience in database tools like MS SQL Server or Oracle SQL Developer Preferred Knowledge and Experience com Certified Administrator ITIL V.3 Foundation Certification Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. 2876353. Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at en-gb/privacy-notices. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to en-gb/privacy-notices. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at en-gb/privacy-notices for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our