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| Job Location | London |
| Education | Not Mentioned |
| Salary | Competitive salary |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
Job Description Where youll fit in & what our team goals are.... In this role you will support and influence business units & group functions to define, analyze, customize & configure value-added CRM (customer relationship management) solutions as partof larger Business Intelligence and analytics eco-system. Configure Salesforce.com (SFDC) / CRM related enhancements, and improve the overall end user experience. You will maintain Business Intelligence tools inclusive of Salesforce.com, Marketing Cloud andTableau dashboards to provide leaders consistent, accurate insight to make strategic business decisions, meet regulatory requirements and execute on business opportunities. Responsibilities How youll spend your time.... Drive CRM roadmap and enhancementsto ensure they meet the strategic goals of the business. Works cross-functionally with teams and business stakeholders to help define and document business requirements for the CRM application. Collaborate with core tech teams, business partners, and leadersin order to drive knowledge transfer. Assist with project execution by providing input into business requirements, test plans, and implementation plans. Communicate action plans, status and priorities to appropriate partners. Create and participate in thedelivery of presentations to internal groups to educate, inform and validate marketplace trends and business strategy. Work closely with tech teams to influence on-going customization/alteration of the system. Act as one of the company SMEs on Salesforce.comOngoing consultative resource for future development of tools that optimize business processes and drive momentum on continued utilization. Perform analysis, modeling, and other quantitative techniques in order to answer business questions, assess businessissues and/or recommend courses of action to meet business objectives. Document standard operating procedures and process flows for the organization to reference. Proactively seek out and identify needed system changes and continually seek ways to furtherenhance the end-user experience. Required Qualifications To be successful in this role you will have.... In-depth knowledge of the standard capabilities of Salesforce.com including hands-on Salesforce.com (SFDC) administrative / configuration / implementationexperience and/or integration with external systems ideally, understand the general concepts of CRM. Prior Business Analyst experience and Salesforce Administration experience within Financial Services Industries. Apply technical knowledge to support the strategicplan lead by the Project Management Office (PMO). Demonstrate self-sufficiency with accessing, processing and interpreting information. Strong analytical, quantitative and problem-solving skills. Preferred Qualifications If you also had this, it would be great....Strong organization, time management and follow-up skills.