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SaaS IT Support 3+ month contract

Job LocationLondon
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract, full-time

Job Description

The emphasis is to provide a high standard of customer service and I.T support to a Deloitte Engagement to deliver a new SaaS based entity.The role is remote, 08:00 to 17:30 shift, Monday - Friday every week. This role is for a work from home contract and there may be a requirement to go into the office depending on activity you are picking up within the team.There may be the requirement for some flexibility for weekend working or later shifts to support the engagement from time to time.The role would ideally suit someone with good problem solving capabilities, excellent stakeholder management, the ability to work under pressure, process documentation and a firm understanding of I.T configuration and support.Responsibilities (role may be more targeted towards some of the below rather than all)

  • Manage a help desk to support remote workers with incidents by administrating, triaging and fixing tickets in a timely manner whilst keeping users informed.
  • Providing software and hardware support to customers, predominantly working remotely
  • Installation, configuration and administration of laptop PCs and remote tools.
  • Configuration and customization of SaaS applications.
  • Conduct regular checks of access groups to ensure only the right users have access as requested
  • Manage internal/external stakeholders and suppliers
  • Creating technical and user documentation.
  • Complete user maintenance as required.
  • Management of hardware, software and SaaS assets.
  • Skills Required:
  • Minimum of 5 GCSEs (including Maths and English) A-C
  • Ability to manage and prioritise multiple tasks concurrently
  • Experienced using Microsoft office suite; in particular Excel, PowerPoint and Visio
  • Be able to organize workloads and administer tickets using manual systems
  • The ability to configure and customize SaaS applications.
  • The ability to configure software from scratch and implement it in a larger technical landscape.
  • Familiar with network fault diagnosis
  • The ability to create plans and action logs
  • Customer Services/Stakeholder management experience facing off at all levels of the business
  • The ability to work in under pressure in a fast complex environment.
  • Have a good attention to detail
  • Knowledge of new SaaS cloud based technologies.
  • The ability to create procedures and technical and user documentation.
  • Requirements gathering and analytical skills
  • Experience:
  • Customer Services experience would be desirable
  • Agile projects
  • Asset installation experience
  • Basic networking
  • Implementing basic security protocols
  • 2 years’ experience in working in I.T Support
  • Experience/Knowledge in the following systems/processes:
  • AWS
  • Azure
  • Microsoft 365 (Enterprise)
  • Active Directory user administration
  • SSO
  • Cyber-security
  • Data protection
  • Bitlocker
  • Anti-Virus
  • Web Proxy
  • Voip
  • Network fault diagnosis in Ethernet/Wi-Fi environment
  • DNS
  • MCAS
  • Microsoft Windows 10
  • Microsoft Office 2016/365 including Outlook
  • Microsoft Internet Explorer/Edge/Chrome/Firefox
  • Splunk
  • Zoho One (Zoho Sites, Zoho CRM, Zoho Sign, Zoho Desk and Zoho Forms)
  • Role to start in January 2021 - competative day rate - inside IR35 Required skills
  • SaaS
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