Resolution Manager

Job Description

Resolution ManagerContract: PermanentHours: Full Time with Flexible working policyLocation: MSSC National Support Centre, London, SE1 7JWHours: 9.00am to 5.00pm. We offer flexible working, with an option to flex start and leaving times and offer a hybridworking approach whereby employees can choose to work remotely for up to 3 days a week if they wish. Employees will be required to be in the office on a Tuesday to aid collaboration/networking etc.Salary: £32,000-£35,000 per annumClosing Date: 26th September2021Interview Date: Friday 1st October 2021Marine Society and Sea Cadets (MSSC) is a leading maritime charity in lifelong learning and personal development and is the governing charity of the Sea Cadet Corps (SCC), a civilian voluntary youth organisation engagingsome 15,000 young people over 400 Sea Cadet Units, throughout the UK. The SCC offers a wide range of youth opportunities with the same enduring objective - to give young people the best possible head start in life through nautical adventure and fun.We arecurrently seeking to appoint a Resolution Manager (RM) to join our busy and vibrant Volunteer Support Team. This role will be the expert in conflict resolution within Sea Cadets, overseeing all complaints received, and coordinating each complaint to ensurethey are dealt with both appropriately and in a timely manner. This post will play a key role in the delivery of effective support for volunteers, Area teams and the adoption of good practice in managing conflict and complaints.You will have an aptitude forproblem solving and experience of working in conflict resolution and managing complex cases to a very best standard. You will be an excellent listener with the ability to manage and navigate difficult conversations to quickly establish the route of the problem.Yow will be able to work unsupervised, following set processes, with strong decision making skills and the ability to manage your own deadlines, maintaining records and systems with data protection awareness.This is a challenging, rewarding and interestingpost in a charity with broad and diverse operations across the United Kingdom and at sea, offering wide scope to develop both the role and your own professional skills.For an informal discussion about the role, please contact Clare Hodder on .As part of theinterview assessment you will be required to undergo pre-employment screening which will be used to assess candidates suitability for the role.Successful applicants will be required to undergo an enhanced DBS checkA Recruitment Pack can be downloaded on ourwebsite after clicking Apply.We offer flexible working, with an option to flex start and leaving times and offer a hybrid working approach whereby employees can choose to work remotely for up to 3 days a week if they wish. We recognise our responsibilitiesto safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSCs valuesand ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire.All successful applicants are required to attend safeguarding training.