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Resident Service Associate Build to Rent

Deverell Smith
Job LocationLondon
EducationNot Mentioned
Salary£27,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

deverellsmith are recruiting a Resident Service Associate for a new Build to Rent scheme in London.Responsibilities:Customer Service & Resident Engagement

  • Create a community within the building by providing an unparalleled level of customer service and a well-thought-out schedule of events for the residents to participate in.
  • Develop and maintain a robust Resident Engagement Strategy and lead on the delivery of the events set out within the strategy.
  • Provide local area information to residents
  • Be proactive in listening to resident feedback and action any reasonable requests that may arise.
  • Liaise with line manager and Client in respect of customer surveys and feedback, identifying areas for change and continuous improvement.
    • Lettings
  • Carry out rental appraisals.
  • Leasing of vacant and upcoming vacant apartments in a timely fashion. This includes conducting viewings to a high standard; having knowledge of the local area and negotiating terms with potential residents.
  • Provide weekly and monthly analysis on viewings and submit relevant feedback.
  • Identify problem apartments and propose solutions.
  • Completing Inventories, Check In and Check Out reports.
  • Assist tenants moving in to their apartment; complete apartment and appliance inductions as needed.
    • Administration and Maintenance
  • Coordinate tenancy inspections.
  • From time to time undertake inspections of the apartments as instructed.
  • Support residents with any queries.
  • Direct maintenance reports to appropriate head office team.
  • Respond to out-of-hours for emergencies as required.
  • Support achievement of budgetary targets for the site by day-to-day contractor supervision.
  • Establish and develop working relationships with suppliers and contractors
  • Undertake other duties from time to time as required.
    • If you have experience working in Build to Rent or PBSA please apply

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