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Job Location | London |
Education | Not Mentioned |
Salary | £29,500 - £37,000 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Contract, full-time |
Clarion Housing Group is the countrys largest housing association with 125,000 homes nationwide. Were a social landlord, providing affordable homes overwhelmingly for people who cant meet their housing needs on the open market, a property development company, a charitable foundation and a repairs and maintenance service. By 2040 Clarion will be the undisputed leading housing group for good quality, fit for purpose, well managed and sustainable private rent homesWere now looking for an experienced Resident Liaison Officer to facilitate the smooth running of a number of building safety projects here at Clarion, and ensure we have an effective liaison between customers, different departments across the Group and its contractors.Principally, youll be responsible for leading on local resident engagement strategies for blocks where Clarion is carrying out remediation works to external wall systems, and youll need to tailor local resident engagement strategies so that communication plans are in established and key milestones are met.Well look to you to carry out person centred fire risk assessments, liaise with health and safety regulatory bodies including the local Fire and Rescue Service and HSE, and communicate critical safety information in higher risk buildings to residents.This is a very customer-centric role with a focus on achieving high customer satisfaction levels. As such, youll need to work closely with the local housing team, Estate Services, Health and Safety, Customer Contact Centre and contractors to ensure clear communication and consultation on such matters as the impact of building safety work, complaint management and safety concern reporting. Experience of developing working relationships with colleagues and external stakeholders is therefore critical.Other responsibilities include the following:
Keyskills :
customer liaison fire safety social housing tenancy management housing association property services building safety