Repairs Resolution Officer

Responsibilities

To coordinate operational service requests from various sources and completions for works, including the management and distribution of work instructions direct to front line operational staff and or contractors

To manage and maintain operational information in all Business Unit(s) IT systems and to maintain and operate computerised (script and pictorial) asset based systems.

To assist the Technical Team Leader with written and verbal service related technical advice which is to be given to Officers, Members, Members of the Public, Contractors, Community groups and all stakeholders on matters relating to the Business Units needs.

To coordinate with Business Unit leads on improvements, monitoring and revisions of operational schedules, programmes work systems to meet service requirements.

To create statistical information associated with service requests, delivery and failures. To identify and variances and report findings to managers.

Promote and deliver a customer centred service that is responsive to internal and external customer needs, and places resident and key stakeholders involvement at the heart of the service. To provide excellent customer care to all.

To supervise the adoption of asset and attribute information from stakeholders (internal and external) and to incorporate into the Business Units IT database.

To co-ordinate and monitor all facilities management relating works for the Business Unit.

To co-ordinate and arrange delivery of training for and development of, frontline and office based staff. Including training matrix management in conjunction with Business Unit leads.

To coordinate and organise Health and Safety (H&S) files and records. This will include management of H&S matrix in conjunction with H&S advisor, production of statistical information and liaising with managers to provide information, updates and solutions.

Knowledge, including educational qualifications:Demonstrate evidence of continued professional and personal development within a relevant discipline.Knowledge of front line service delivery in an operation settingWorking knowledge of MS packages at a level to compile; reports (including embedded tables),correspondence, presentations, maintaining spreadsheets, meeting arrangements.Literacy skills to compile management information, non-standard correspondence, minute and produce accurate records of meetings.Numeracy skills to compile simple statistical and financial information and undertake detailed calculations.Experience:Experience of working in a fast moving operational environment and how to organise and prioritise a workload.Working in a highways / technical service related environment.Understanding on how to manage manual and IT based records efficiently.Experience of operating bespoke management operating systems including Confirm

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