Remote IT Support Engineer

Job Description

Remote Desktop Support Engineer (WEEKEND WORK)Role:Desktop SupportStart Date:ASAPLocation: 100% remoteHours: 8am-5pmDays: Wednesday – Sunday (will be working even if these days fall on holidays)Essential Skills:

• Must have provided remote support
• Must have Windows and Linux Experience
• Must be able to provide detailed examples of where you have provided excellent customer service
• Must have ticketing experience - what tools have you/do you use
• Escalation of ticket issue to the right parties
• Experience working towards SLAs

Day to Day/Required Skills:·Application support of over 30 production applications. They will be supporting the backend and user interface.·Infrastructure Support/Systems Admin skill set·Will have access to some of the servers, understanding Windows Admin would be helpful.·Administer complex applications that they have (Okta - this will help a lot)·Light touch AWS experience - managing EC2s, VMS,·Experience working with the network - manages several domains, created DNS records·Automation> writes scripts with Python. They do it a bunch, will need to learn if theydon’t know·Active Directory > adds/changes/decommissioning would be helpful but not requiredEnvironment:·Film specific applications = Movie magic, synchronize, asset hub·The applications are film industry specific (Avid, studio desk, Moxion, Box storage, OKTA)·Virtual Production applications = file maker, whole adobe creative cloud suite·Environment is Linux/Windows mixJob Title: Remote IT Support EngineerLocation: London, UKJob Type: ContractTrading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. 2876353. Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and EmploymentBusinesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are AllegisGroup brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at https://en-gb/privacy-notices.To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to https://en-gb/privacy-notices.We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in theAllegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at https://en-gb/privacy-notices fordetails on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth,before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.