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Relationship Officer Banking

Guaranty Trust Bank (UK) Limited
Job LocationLondon
EducationNot Mentioned
Salary£25,000 - £30,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract, full-time

Job Description

Job Title: Relationship OfficerLocation: Central LondonSalary: £25,000 to £30,000 depending on experienceJob type: Full time, Maternity Cover - 6 MonthsThe Role:The bank is currently looking for an experienced Relationship officer to join the team on a fixed term basis who will be fully involved in managing and growing the customer base of the team.Key Responsibilities:

  • Building your own portfolio of customers base
  • Effective relationship management of customer base
  • Effectively interfacing with other departments/members in the bank
    • Its a varied role so your duties will cover a number of areas:Business Development
  • Understanding the banks business objectives and implementing them in a proactive and timely manner
  • Identifying opportunities for new relationships with qualifying individuals and small-medium businesses
  • Understand and implement a targeted marketing strategy and plan that specifically addresses the needs of customer segments
  • Research and identify key prospects and devise a plan for winning their custom
  • Efficient and effective interface with other subsidiaries and Liaison Offices
  • Develop broad product knowledge by liaising with product specialists as appropriate
  • Active participation in the development and marketing of the banks products e.g. mortgages, 2 year fixed deposits etc.
  • Working with property consultants and developers to drive mortgage applications
  • Preliminary review of account and mortgage packages
  • Analysing prospects for product development and cross selling opportunities
  • Contribute to the achievement of team budgets and action plans
    • Relationship Management
  • Dealing promptly and efficiently with customer enquiries and requests
  • Processing Funds Transfer requests where necessary
  • Maintain customer contact on a regular basis, ensuring that new opportunities are identified
  • Ensuring that customers accounts and mortgages are duly processed and opened
  • Ensuring that customers are promptly advised of account details to ensure the accounts are duly funded and responsibly operated
  • Prepare preliminary credit reviews/temps e.g. FAM/FSR and supporting documents
  • Proactive follow-up on all outstanding transactions/documentation
  • Liaising with different departments of the business and building good working relationships with colleagues and other stakeholders
    • Business Compliance and KYC
  • Ensure full application of all the governing regulations and internal procedures in dealing with customers. (regular training will be provided)
  • Carrying out regular account reviews and remediation as and when due
  • Complaint Management: Resolve customer complaints and issues same day, with the various units/departments as far as possible
  • Monitor and prepare daily reports on PEPs, past due loans, and unauthorised overdrafts
  • Monitoring of account transactions for large and unusual items
  • Attending to customer enquiries on account opening and transactions after observing proper customer identification procedures where necessary
  • Understanding the dynamics of the MPR process
  • Ensure proper filing in the system for easy retrieval
    • Self-Development and Improving Skill Set
  • Development of strong credit, analytical, selling, and negotiation skills
  • Develop excellent business writing and time management skills
  • Update technical skills and personal attributes to promote workflow
  • Maintain low error-rate
  • Develop and maintain a professional, mature and well-groomed personality
    • Please click on the APPLY button to send your CV and Cover Letter for this role.Candidates with the relevant experience or job titles of; Client Relationship Executive, Business Development Executive, Client Relationship Officer, Financial Services Relationship Executive, Account Manager, Financial Services Account Manager may also be considered for this role. Required skills
  • Account Manager
  • Business Development Executive
  • Client Relationship Executive
  • Financial Services Account Manager
  • Client Relationship Officer
  • Financial Services Relationship Executive

    • Keyskills :
    Account Manager Business Development Executive Client Relationship Executive Financial Services Account Manager Client Relationship Officer Financial Services Relationship Executive

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