London Jobs |
Manchester Jobs |
Liverpool Jobs |
Nottingham Jobs |
Birmingham Jobs |
Cambridge Jobs |
Glasgow Jobs |
Bristol Jobs |
Wales Jobs |
London Jobs |
Manchester Jobs |
Liverpool Jobs |
Nottingham Jobs |
Birmingham Jobs |
Cambridge Jobs |
Glasgow Jobs |
Bristol Jobs |
Wales Jobs |
Oil & Gas Jobs |
Banking Jobs |
Construction Jobs |
Top Management Jobs |
IT - Software Jobs |
Medical Healthcare Jobs |
Purchase / Logistics Jobs |
Sales |
Ajax Jobs |
Designing Jobs |
ASP .NET Jobs |
Java Jobs |
MySQL Jobs |
Sap hr Jobs |
Software Testing Jobs |
Html Jobs |
Job Location | London |
Education | Not Mentioned |
Salary | Competitive salary |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
DescriptionAbout this roleBusiness Unit Overview: The Client Experience Management (CEM) team sits between our Client Business and functional teams across Technology & Operations, acting as the client or consultants central point of contact for day-to-day servicing, queries and resolution. CEM works directlywith our Client Business teams to ensure all servicing needs of our consultants and clients are understood and aligned with operational teams across BlackRock, while also supporting ongoing account management throughout the client journey. In addition, theteam ensures that BlackRocks service offering continues to evolve alongside industry and client trends and in addition, is focused on digital efficiencies that lead to outstanding service excellence. Team OverviewOver the past years, BlackRock has made a significant investment in evolving the Client Experience - to reduce operating risk, build cost efficiencies, and influence asset retention. Our mission is to accelerate the development of our digital capabilities andimplement strategic changes to our client service processes. These changes improve the experience of conducting business with the firm for our institutional clients and consultants across the entire client lifecycle. Role ResponsibilitiesReporting to the EMEA Head of Client Experience Management, the UK Global Consultant Relations (GCR), (CEM) Lead will join the Client Experience (CX) organization. In this role and working in close partnership with both our Client Business and the GlobalConsultant Relations team, you will be responsible for running our servicing relationships with our Consultant firms in EMEA in their delegated capacity as well as in their capacity as either advisors or intermediaries for our mutual clients. The successful candidate will be responsible for working with partners firmwide to deliver key points along the clients and consultants operational journey, including onboarding, contracting, AML/KYC, client reporting, billing, order placement, change events,and management of ad hoc queries, ensuring that both clients and consultants have a full understanding of the end to end investment process. They will be adept at rapidly mobilizing the firm to address consultant service partner concerns and issues on behalfof our mutual clients, as well as impactfully representing BlackRocks CX capabilities and approach to both existing and prospective consultants and where appropriate, our existing or prospective mutual clients. In recognition of the consultant reach across the broader EMEA region, you will also be responsible for ensuring that you are aware of each consultants engagement across the region and drive a coordinated global servicing strategy and approach for each consultant. Responsibility for:Strategy and Management