Relationship Manager

Job Description

Operational Account Manager | Relationship Engagement Manager (Service Delivery)Are you ready to make an impact At emagine our Relationship Engagement Managers sit within our Service Delivery team and are an essential part of the business for Operations and Account Management.We are seeking a dedicated professional to join our team and take on a crucial role working with a key account. As an Operations Account Manager and Relationship Engagement Manager at emagine, youll play a vital part in ensuring seamless service deliveryand maintaining strong client relationships within the financial services sector.We are looking for someone with a background in Relationship Management, Account Management, or a 360 agency environment within Financial Services. If you have the experience and passion for driving client success, we invite you to be a part of our team.You will be responsible for the continuity of service and maintaining our project lifecycles by acting as a support function to our subject matter expert (SME) senior specialist consultants who are working with our clients, Tier 1 and Tier 2 Banks, on adaily basis. This will involve a heavy amount of stakeholder management.Whats required to be a Relationship Engagement Manager at emagine· 3 years+ maintaining and developing client relationships, and assisting with account management· Current or previous experience working in a heavy driven relationship environment with a demonstrable track record of account management, talent management, or a 360 agency background within financial services· Experience with workforce vendor management systems such as Beeline, Fieldglass or PRO· Managing consultants whilst they are working onsite with our clients on various projects· Maintaining professional working relationships with our consultants and conducting regular cadence reviews to track progress against project deliverables and key milestones· Manage the relationships with project leads/senior leaders on the client site to obtain feedback on performance, and maintain a high level of service· Engage with our consultants to identify opportunities through their network· Have the ability to manage multiple projects and clients at any one time· Managing the end to end process and to ensure effective project delivery for our clients· Provide operational support to manage contract negotiations and extensions· Work across a variety of procurement platforms to provide operational efficiency· Be extremely proactive & innovative· Excellent, clear business professional communication skills both written and oral· At ease with managing stakeholder relationships· Be commercially minded with strong negotiation skills· A commercial work history in client facing roles· Excellent organisational skills and the ability to prioritise and work under pressureWhy work for emagine· We only employ the top 10% of the market and seek out talented professionals· We encourage fast growth and career development through our practice-specific training sessions and knowledge sharing· Youll be working within an established global brand with a start-up mentality· We offer excellent salary rates, bonuses, an uncapped commission structure and an exceptional benefits package· Youll have access to the latest tools and tech to enable you to achieve your objectives· We dont micromanage or set irrelevant KPIs· There are regular opportunities to work and travel overseas· Youll be given the chance to manage and run multi-million-pound projects in a variety of domains within the banking sector· Various projects, incentives and awards include: lunch clubs, summer and Christmas parties, vouchers, days out, client events and trips away· We offer flexible remote working solutions· We promote a fun, fast-paced and collaborative cultureRelationship Engagement Manager (Service Delivery)Who are emagineWe are a talented team that delivers project solutions within the financial sector.With over 35 years of specialist knowledge and a global delivery capability, we are passionate about providing our clients with a bespoke service.Our business model focuses on providing consultancy services delivered to global accounts from the following practices: Technology (Development, Design, Testing, Support, Infrastructure and Cyber Security) and Business (Risk, Regulatory, Agile and Change).Our services are underpinned by our passion for people and technical expertise, which enables us to provide bespoke solutions ensuring our projects are delivered successfully.InterestedAt emagine, we are committed to building an international and diverse team by embracing our different backgrounds. To be considered for this exciting opportunity, you will already have the legal right to live and work in the UK."emagine is an equal opportunity employer, and employment practices are based strictly on merit. It is the policy of the Company to give equal opportunity in employment regardless of sex, sexual orientation, marital status, race, age, disability, genderreassignment, pregnancy and maternity, religion or ethnic origin"If you are up to the challenge and would like to find out more please get in touch with us immediately and apply now.Operational Account Manager | Relationship Engagement Manager (Service Delivery)