Regional Relationship Manager

Job Description

Regional Relationship ManagerLondon, UKDo you enjoy helping people Are you looking for a role that is truly rewarding Then we need you!Together we can make a real difference to helping people in need.We are currently looking for a Regional Relationship Manager to join us covering the London region on a permanent, full-time basis, working 35 hours per week.OverviewThe NHS Volunteer Responders (NHSVR) programme was set up by NHS England, Royal Voluntary Service and GoodSAM in 2020 to support people vulnerable to COVID-19, those shielding or isolating, and the NHS in England. The programme continues to evolve as the needsof patients and the NHS change. Therefore, understanding the impact of this programme, changing needs, and any service improvements quickly are critically important.The RoleAs a Regional Relationship Manager, you will oversee the successful delivery of our NHSVR programme across London, by co-ordinating volunteers to meet the needs of local Health and Care teams. Acting as a first point of contact for local NHS Trusts, youll deliver engagement sessions to understand their needs and provide training on our volunteer management system, GoodSAM. You will manage the recruitment and overall experience of volunteers, including providing volunteer welcome webinars and engaging with volunteer feedback to improve the service. Additionally, you will: - Act as an escalation point for any complaints from or involving volunteers- Provide clear goals and targets for volunteers - Oversee demand for volunteers on our GoodSAM system- Ensure compliance with all relevant policies and legislation Working HoursWe would ideally be looking for someone to work 35 hours each week, Monday - Friday. What we are ideally looking for is someone with:-- Experience of making and maintaining relationships with a broad range of audiences, including decision makers- Experience of working in partnership with other local and statutory organisations- Experience at management level- Experience of motivating people to achieve positive outcomes- Experience of running engagement activities with internal and external stakeholders- Knowledge of the Health & Care system including, NHS Trusts, Primary Care and Commissioning units- Knowledge of using basic data to plan, monitor trends and provide forecasts- Knowledge of safeguarding (Adults and Children)- Excellent communications ability at all levelsNote - Applicants should be aware that the post will only be offered to successful candidates subject to pre-employment checks. This will also include a criminal records check.What you will get in returnWere proud to be in the top 25 not-for-profit organisations to work for in the UK, based on ratings from Indeed. As a valued employee at Royal Voluntary Service, you will benefit from the following:- A salary of £33,569 per annum- 33 days holiday including Bank Holidays (pro rata for part time)- Enhanced Family Leave schemes- 6 weeks company sick pay- A great pension scheme- An employee benefits package that gives access to an exclusive rewards and cashback website- 24-hour access to online GPs- Rewards scheme to claim money back for dental, optical and other therapies - A free and confidential employee assistance programme with up to 6 face to face sessions built in- Opportunities to discuss flexible working- Access to award winning e-learning and development- Opportunities to develop new skills and progress your careerMore about usBelonging to the Royal Voluntary Service community means inspiring volunteers to support the nations health and wellbeing. It means tackling the most pressing social issues in a workplace full of opportunities.Through the gift of voluntary service, our volunteers provide much-needed support for over-stretched public services. They work at scale in the NHS, freeing up staff to dedicate more time to patient care and within communities to give practical help and supportto people when they need it.Our people are a welcoming team of individuals from every background who support one another to be their best. They are also some of the countrys most compassionate and dedicated people who step forward to help make society better connected and more inclusive- where everyone can thrive.Join Royal Voluntary Service and together we can change lives, change communities, and change society.How to applyPlease select the apply button shown to be taken through to the application process. You will need to answer some screening questions as well as uploading your CV. You will be contacted by a member of the team once your application has been reviewed.Here at Royal Voluntary Service, we are committed to equality, diversity, and inclusion. We want to be a charity that is representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, physical ormental ability, ethnicity, and perspective.Dates to bear in mindThe closing date for this role is 25th January 2023. However, we review applications as soon as they come in so we reserve the right to close this vacancy early should sufficient applications be received.This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.