Regional Manager Asylum Services

Job Description

Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respectand enables them to reach their full potential.The Role:The scope of this role is to contribute to the overall success of our Organisation in accordance with Migrant Helps visions, values and objectives. The post-holder is expected to: Provide day to daymanagement for their regional team(s) and to ensure statutory and contractual compliance on behalf of the organisation. Ensure that quality standards are met and continuous improvement a focus. Maintain and develop excellent working relationships and referralprocedures with and between external stakeholders in order to improve the access to and quality of mainstream and specialist services for refugees and asylum seekers. Ensure continuous development of the role and their team. Ensure that the service is deliveredaccording to procedures and processes. Attend meetings with key partners and stakeholders as the organisation requires. Monitor the service and react accordingly, and in a timely manner to changing needs with resultant re-prioritisation of his or her workas necessary. Lead within their region(s) on Safeguarding, Health and Safety, Data Security and Quality. Co-ordinate with colleagues in other parts of the organisation and with our sub-contractors to successfully deliver Asylum Services.Duties and Responsibilities:Lead the Advice, Issue Reporting and Eligibility (AIRE) service for the London region(s), based within Migrant Help offices, responsible for planning the teams deployment, delegating work appropriately and ensuring delivery of service across the region(s).This includes planning cover and ad hoc absence (i.e. leave and sickness) and weekend working, as required. Provide support to other regional services teams and EAGL team by allocating regional resources as required Provide support to the Head of Migrant HelpWelcome and deputising when needed Lead on a range of HR process including recruitment, induction, staff development, appraisal and supervision, absence monitoring, disciplinary and grievance issues and any other associated processes Manage the Senior ClientAdviser(s) providing support and advice on complex cases Provide support to the Head of Migrant Help Welcome in attending local Strategic Migration Partnership meetings, stakeholder meetings and other for a within your area of responsibility, in conjunctionand supported by the Senior Management, as required. Develop and maintain effective working relationships with relevant local authorities, agencies and stakeholders in the region /National (Wales / Scotland / Northern Ireland) working in partnership with theHead of MH Welcome, the Head of Regional Services and Head of Outreach. Conduct regular team meetings and daily briefings to ensure that staff are kept up to date with changes in policy, legislation and law, safety and any other matters that effect the deliveryof service Report to the line manager any changes in trends and the impact on client service delivery Carry out required quality control audit of work and adherence to relevant legislation and quality standards e.g. file reviews, to ensure compliance withstandards of OISC and the Advice Quality Standard, GDPR, ISO9001 etc. Include apprenticeships, work placements and volunteers within the team for the provision of additional support services to clients as agreed with the line manager. Deal with complaintsabout the service and manage incidents in accordance with Migrant Help policies and operating procedures Responsible for regional budget management and future planning across petty cash control, ensure accurate records are kept Any other duties which may beassigned Benefits:We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work these include: Flexibility and work life balance Enhanced family friendly provisionsAdditional holiday entitlements Perkbox benefits Non-contributory pension scheme.Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitmentprocess.Migrant Help is Disability Confident Committed