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Referencing Executive

Reed Talent Solutions
Job LocationLondon
EducationNot Mentioned
Salary10.15 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Reed Talent Solutions are working with Goodlord on the search for 10 fully remote Referencing Executives. This is to join their Referencing Department, supporting over 2500 customers - tenants and landlords. It is Goodlords mission to provide the best renting experience.Goodlord is 9th place in Deloittes UK Technology Fast 50, 10th Great Place to Work in the UK large-sized businesses 2022, and is verified by Flexa as a Flexified employer (top 100 for 2022).You must be available to start on 10th January 2023.

  • Job title: Referencing Executive
  • Pay: £10.15 per hour (PAYE weekly, one week in arrears)
  • Duration: 3 to 6 months (chance for temp to perm)
  • Location: Fully remote (equipment provided)
  • Role type: Full time (37.5 to 40 hours per week, Monday to Friday between 8am and 8pm, 1 weekend in every 8)
  • Start date: 10th January 2023
  • Training: Onboarding includes company and systems training, team training by development coaches, and shadowing sessions
As a Referencing Executive, youll have responsibility for working in the referencing queues. This involves making sure you are processing references and ensuring great customer service is provided to all the agents. The dual mission isto ensure agencies and landlords are protected from taking bets on risky tenants, whilst providing agencies and their applicants with a best-in-class customer experience.Day-to-day:
  • Working on phones, emails & live chat to solve referencing issues for our customers
  • Processing references top to bottom, working through ID, Credit, Income, Residential sections
  • of the application
  • Placing outbound calls to referees, applicants and agents to provide them with updates
  • Identifying root causes for simple issues which cause inbound & help improve the process
  • Looking out for fraudulent documents
  • Delivering high quality & quantity of work
What we are looking for:
  • Previous experience working in a customer service role, ideally in a contact centre
  • You are empathetic and resilient
  • Customer centric mindset
  • Ability to work to deadlines
  • Strong attention to detail
  • Experience with complaint handling is desirable
Complaince (including but not limited to):
  • Basic DBS check
  • Credit Check
  • Employment history
  • Right to work in the UK
This role is available due to the high volume of inbound calls, so please only apply if you are comfortable in this environment.We are looking forward to supporting your application.All the best.

Keyskills :
Contact CentreCustomer ComplaintsCustomer ServiceTelecommunications

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