Receptionist Hotel

Job Description

Who we areLoveday & Co. offers over 100 years of combined experience in elderly care, healthcare and hospitality. Loveday is recognised as the premier provider of luxury care services in London.The MissionWe are passionately devoted to enhancing the lives of our members and their families. We blend our expertise in providing tailored, compassionate care, with world-class hospitality, to create an unrivalled culture of uncompromising excellence in everythingwe do. Based on the success of our award winning first home in Chelsea, Loveday is expanding across London with both additional properties and innovative new services for seniors.JOB PURPOSETo provide first class service to our Members, their families, guests and all visitors to Loveday Chelsea Court Place. To achieve this by learning, adopting and maintaining the Loveday Way of delivering outstanding levels of service in hospitality and frontof house operations.SPECIFIC DUTIES & RESPONSIBILITIES:

• Complete the Loveday training programme and personal development plan.
• To meet and greet all visitors on arrival and make sure that they are signed into the home.
• To take any hats, coats and umbrellas, offer seating and a complimentary refreshment.
• Respond to queries and direct clients as required, referring to management as necessary.
• Answer incoming calls within three rings and redirect or take messages as necessary.
• Receive, sort and distribute all mail and deliveries.
• Monitor guests/clients via the CCTV and door entry call system ensuring they gain entrance and can exit the building as required.
• Ensure reception area is always immaculate.
• Support the kitchen team to deliver first class Loveday dining experiences.
• Prepare mise-en-place and make sure all cutlery, plates and glassware are polished.
• Set up tables according to the Loveday & Co Dining Standards
• Follow the service steps for each meal service.
• Ensure that all fridges and snack areas are always fully stocked.
• Recognise regular visitors and interact warmly with families.
• Daily petty cash reconciliation and end of day reporting on Front of House Operations.
• Create and process regular stationary order, monitor stock levels & distribution of stock.
• Submit weekly orders for all non-medical consumables (stock requests provided by Senior Care Assistant, Housekeeper, Maintenance person and Head/Sous chef for their respective departments).
• Maintain stock of Nespresso coffee pods through the Nespresso Professional portal.
• Order, distribute and inform accounts of all member toiletries provided monthly.
• Check the cleanliness in common areas and guest bathrooms throughout the day and liaise with housekeeping team to ensure all areas are always immaculate.
• Provide ad hoc administration support as required by the management.

Reward PackageIn return, we offer attractive benefits, including:

• Access to our Employee Assistance Programme
• Health Cash Plan/Private Healthcare
• Company pension
• Generous Refer a Friend Bonus
• Discretionary company bonus
• Access to Perkbox our discounts platform
• Opportunities for Training & Development
• Scope for progression and promotion within the company as we grow from one Care Home to the development and subsequent opening of four new homes in London.
• Employee Wellbeing Support
• Discretionary bonuses
• Employee Recognition Programmes
• Death in Service benefit

We proud to be a London Living Wage Employer.If you are interested in the role, please apply as soon as possible.In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required fromcandidates as part of the recruitment process.Loveday & Co is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status,or pregnancy and maternity.