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R0096493 Customer Service Associate

Greystar Europe
Job LocationLondon
EducationNot Mentioned
Salary£26,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Key Role Responsibilities

  • Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living.
  • Supports the creation of a positive, memorable experience for residents
  • Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.
  • Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar’s complaints procedure.
  • Supports events and activities within the Community
  • Establishes and maintains relationships with University clients.
  • Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities.
  • Completes administrative tasks including logging of maintenance requests, filing and preparing notices and updating of databases.
  • Undertakes marketing activities such as attending open days and leafleting to promote the property.
  • Carries out sales and leasing activities including: viewings, following up on enquiries and sales conversions.
  • Assists with summer Community preparations, including move-in and move-out processes.
  • Completes Health and Safety compliance activities in line with the Company’s policies and procedures.
  • Participates where required in an on call roster to provide out of hours emergency support for the Community.
  • Chase outstanding rent arrears following rent collection procedures in meeting property targets.
  • Promote tenancy extensions and other revenue streams such as vending
  • Raise purchase orders in accordance with procedures
  • Ensure tenant refunds are completed in a timely manner and in line with Greystar’s policy.
  • Look to maximise efficiency of utilities.
Organisational Responsibilities:
  • Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organisational standards, and operational processes related to area(s) of responsibility and reporting violations or infractions to appropriateindividual(s).
  • Demonstrates appropriate safe behaviours in accordance with Company, property, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, employee/visitor/resident injuries or accidents,or other safety issues to appropriate individual(s).
  • Identifies areas for improvement, offers suggestions to improve efficiency and productivity, and implements ideas that achieve operational excellence.
  • Keeps abreast of current changes in technology, processes, and standards within the industry and area(s) of responsibility by attending internal and external training classes.
Key Relationships:
  • Onsite Team Members

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