Quality & Contracts Manager

Job Description

Introduction Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on peoples lives.From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.Job Summary Responsible for data insight, performance driver identification and leading continuous improvement activities across GMCA contracts.Non London - £34,300- £39,700paLondon - £40,100 - £46,400paEssential Job Duties

• Influencing and providing evidence to the commissioner on continuous improvement in the delivery of services through performance, quality, innovation and customer/ stakeholder management
• This role will be required to support requirements for contractual reviews and audit meetings both in terms of presentations and plans and attendance as required
• Being the main point of contact to raise and deal with any issues arising such as performance breaches, claims/payment discrepancies and forecasting provided by Service Delivery teams.
• Supporting the Supply Chain Director to maximise and achieve all financial and non-financial SLAs in line with the commissioners formal contract and our own yearly budgeting
• Improve performance through a policy of Continuous Improvement designed to deliver service efficiencies, reductions in whole-life costs and improvements in quality and performance throughout the Contract period
• Acting as a point of contact to support the Risk and Audit team to develop and maintain the necessary contractual compliance and performance delivery requirements
• Ensure contracts are delivered within the Quality Assurance Framework, including the sampling regime and MI Reporting frequency in line with the Contract Management Framework

Education and Experience Requirements

• Qualified to degree or similar equivalent level, or equivalent experience
• Experience of designing, implementing and continuously improving a quality management framework to achieve and exceed contractual and organisational objectives
• Proven experience of providing effective insight and recommendations to senior management in a performance driven environment
• Demonstrable experience in facilitating the embedding of new learning so it has a positive impact on performance and ensures quality of service delivery
• Highly competent in the effective promotion of customer care and Brand
• Self-starter, able to prioritise and problem solve with minimal support; able to manage multiple projects simultaneously and organise workload to meet required targets and deadlines consistently
• Work in a flexible and autonomous manner; being visionary, promoting improvements and sharing best practice that supports business efficiency
• Solid experience of analysing financial and non-financial data, and producing reports and recommendations based on such analysis
• Strong written communication skills with the ability to produce clear accurate reports, statistics and documentation
• Good negotiation skills
• Prior experience of working in a similar role in the employability sector is desirable
• Experience of working with Supply Chain/Sub Contractors is desirable

EEO Statement MAXIMUS is committed to developing, maintaining and supporting a culture of equality and diversity in employment in which our employees as well as candidates for employment are treated equitably. We understand that a diverse workforce adds to our competitiveadvantage; and as such, we aim to ensure that job applicants do not receive less favourable treatment on the grounds of sex, race, marital status, disability, age, PartTime or fixed term contract status, sexual orientation or religion, or is disadvantagedby conditions or requirements that cannot be shown to be justifiable. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.