Property Services Scheduler

Job Description

Property Services SchedulerWe are One Housing and we create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs. We are part of Riverside, a group of complementary businesseswith a charitable housing association at its core. We believe in creating places that people can call home, supporting people to live well and building lasting homes and communities.Our Property Services team is knowledgeable, skilled, friendly and we love what we do. We are passionate about the high quality of service we provide.We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career with a not-for-profit organisation that is proud to make a genuine difference to people’s lives, each and every day.Join our Property Services team as aProperty Services SchedulerHousing sits at the heart of our organisation. We believe that everyone deserves a safe, secure, affordable home. Our Property Services team is crucial in helping us deliver on this vision.The team works on the provision and maintenance of our large portfolio of properties. This demands strong organisational skills and the ability to work collaboratively with customers, other teams and external service providers.We’re an organisation with strong values. We Care, We are Inclusive and We are Trusted. This is what makes us such a great team, working together as one to achieve our vision of Transforming Lives, Revitalising NeighbourhoodsThe roleWe have a fantastic opportunity for someone to join us in the position ofProperty Services Scheduler in Camden, London. Salary:£28,987 per annumLocation:Hybrid working, 3 days in the Camden office and 2 days from homeContract: Full time, 35 hours per week, permanent contractYour responsibilities willinclude:

• Dealing with phone calls and emails relating to the scheduling and confirming of appointments
• Maintaining all tasks, including raising repairs and maintenance jobs and requisitions, follow on works and sub-contractor works
• Inputting data into the system, actively working on CRM cases and being responsible for an effective administration contribution to enable work to be carried out in a timely and compliant manner
• Ensuring all records are always kept up to date including job details, appointments, job statuses, relevant time & dates, costs
• Phoning residents to ensure access is gained for works
• Working with emergency appointments and resolving scheduling conflicts
• Ensuring that subcontractors are completing jobs on time, and they submit completed paperwork correctly ready for supervisor’ review and contractor payment
• Assisting in the investigation of complaints (informal and formal) and expressions of dissatisfaction with the service

What you will need to succeedWe are looking for someone who believes in working together as part of a team, who shares our values and isfriendly and positive.The successful candidate will have:

• Experience of working in the housing/property sector orwithin planned/reactive maintenance and repairs
• Good level IT skills and literacy
• A self-motivated, resilient, assertive, and confident approach
• The ability to scrutinise data and providerecommendations.
• Proven experience of excellent customer service skills

The offerOur Life@One benefits offer you an array of perks designed with your wellbeing in mind.

Salary: £28,987

Your holidays are important to us. Take up to 28 days annual leave plus bank.Lean travel