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Project Services Manager

Advanced
Job LocationLondon
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Job DescriptionThis role of Manager for Project Services for Advanced ITS Managed Services Business Unit. The role reports into Director level with Advanced Professional Services function and is wholly responsible for the successful delivery of projects that encompass all of Advanced Managed Services portfolio including Digital Services across a high volume of projects delivering c. £7M-£8M in revenues per annum.Through close operational management and delivery of specific strategic and tactical initiatives, the role holder will ensure the Project Services Teams are skilled and matched with the demands of the business to ensure optimal operational effectiveness. The role holder will be an experienced and motivational leader, able to thrive in a high-intensity and high-demand environment, whilst remaining focussed on delivering to agreed objectives andmanagement to defined KPIs.What you will be doing

  • Driving the ITS Project Services organisation to deliver Projects to agreed Revenue, Margin, Utilisation, CSAT, Delivery Execution targets and demonstrate Value to our customers
  • Take responsibility for overall quality of Professional Services Project Delivery across the ITS Division and own the oversight of reporting to enable improvement initiatives and execution against targets
  • To providehigh level project managementservices to customers on all aspects of theimplementationof the Advanced ITS product portfolio
  • Financial responsibility for theprofit and lossof ALL implementation projects
  • To work closely with consultants assigned to the Projects to ensurecustomer satisfactionat all stages of an implementation, including regular feedback onissues and opportunities
  • Drive best practice and foster a culture of continuous improvement and high performance throughout the ITS Professional Services Project Delivery team
  • Work with your team to create development and training plans to build on and grow existing skills to meet the adapting needs of the business and its customers
  • Ensure the customer experience and overall customer satisfaction is at the forefront of each client engagement we embark on
  • Help to deliver effective utilisation across the ITS Professional Services Project Delivery team, ensuring the team are skilled appropriately and we can balance the work effectively between all members
  • Work with the Project Office to ensure that all Services are invoiced according to the terms of the customer contracts.
  • Ensure that Professional Services project governance and delivery processes are complied with by the consultants within the team
  • Help enable scheduled work and all follow-up actions being completed in an accurate and timely manner, and help to facilitate close working relationships between Consulting Managers, Consultants and Project Managers
  • Provide second-level escalation for resourcing request, conflicts, and project issues
  • Act as Project Sponsor for Key Projects
  • Ensure team meetings or workshops are productive, documented and actions completed to help drive improvement initiatives across the business
  • Help in managing the project backlog to maximise existing opportunities and turn orders to revenue
  • Provide Pre-Sales resources to support the sales processes around New & Base Business growth vis the existing Services team
  • Play an active role in the generation of new orders by fostering a close working relationship with the New Business and Account Management teams, assisting with proposals, and contributing to account management planning meetings both internal and external
    • What you will have
  • You have the ability to inspire and lead a team to strive for delivery excellence and continuous improvement
  • You are experienced as a Leader with a Consulting or Professional Services environment
  • You have experience of Pre-Sales Consultancy and Project/Services Definition
  • You have experience of managing a remote team of Project Management professionals of 10 -15 heads
  • You have excellent stakeholder management skills with the ability to communicate at all levels
  • You are highly organised with the ability to prioritise multiple priorities
  • You are highly analytical and able to work to KPIs (including utilisation, daily rates, backlog)
  • A strong ability tolead discussionsandgain agreementon the method of implementing the solution for the customer bysetting their expectationsat the correct level
  • Have a high-level understanding of thefunctionalityof the company products as required
  • Ability totravelacross the UK as required
  • Strongorganisationskills (time management, administration etc.)

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