Programme Manager - FTC 12 Months

Job Description

At M&G our vision is: to become the best loved and most successful savings and investment business and were looking for people who are excited about joining us on our journey. Were digitally transforming and investing heavily in technology and innovationto develop new and improved customer propositions that really raise the bar for our customers. To help us achieve our vision were looking for exceptional people who live our values and behaviours and who can inspire others; embrace change; deliver resultsand keep it simple. We know that an inclusive environment makes us more accessible and ensures we attract, engage, promote and retain exceptional people. We welcome applications from all individuals regardless of age, gender/gender identity, sexual orientation,ethnicity/nationality, disability, or military service and welcome those who have taken career breaks. We will consider flexible working arrangements or home working arrangements for any of our roles. What you can expect from us: We are committed to creatingan environment where you can be exceptional at all you do. To help us deliver this, we promise to: Challenge Your Limits by creating a stimulating working environment and providing opportunities for you to be involved in meaningful and challenging work SupportYour Aspirations with a commitment to learning and development that helps you achieve and build your experience with people who want you to succeed Value Your Input whereby leaders and managers will involve you in key decisions, listen to your thoughts andrecognise the important contribution you make Balance Your Life through a work life partnership that focuses on making this an inclusive, diverse and friendly place to work and offers the flexibility and support that enables everyone to be at their best Howdo we support our employees: All M&G plc employees will be supported in the workplace through our M&G Employee Assistance Programme (EAP). If you need counselling, confidential financial or legal advice. The service is available 24 hours a day, 365 days ayear and offers access to qualified professionals who can provide specialist information, advice and support on many issues. It offers a broad range of services, including help with family issues, maintaining work/life balance and mental health support. TheRole: Our Customer Experience function plays a key role in delivering our vision. Our goal is to understand our customers in order to deliver the changes that matter to them whilst optimising business performance. Working with key stakeholders across the business,this newly created and high-profile role will be responsible for delivering two of our largest change programmes; one focussed on voice of the customer, and the other on delivering improvements for vulnerable customers. Both of these programmes cut acrosspeople, process & systems so were looking for a rounded change delivery manager who can connect the dots and lead us to success. Whilst these initiatives do have technical elements, they are not pure IT projects and as such we are looking for candidates whohave experience leading & delivering multi-faceted change, including into operational teams. To be successful in this unique opportunity youll also need to think both strategically but equally comfortable managing detailed delivery plans. Youll also needto understand the challenges of, and likely be experienced in, large and complex organisations. Manager or Expert: For people managers, accountable for managing and motivating others to ensure quality of delivery to customers and stakeholders For technicalspecialists, accountable for delivering expert advice or service, using specialist knowledge and subject matter expertise Applies judgement to deliver outcomes, evaluating a range of potential solutions, considering the impact for customers, cost and riskManages conflicts that may impact delivery Challenges upwards given knowledge of delivery and awareness of complex systems and the broader picture Identifies and anticipates need for changes to continuously improve quality and efficiency of output Managesresources and risks using expert judgment, know-how and experience Key accountabilities for this role: Establish clear programme vision & plan s including the identification and phasing of workstreams and initiatives. Establish robust programme governanceto support effective decision making & drive momentum Facilitate planning sessions with cross-functional teams to identify and scope out solutions to people, process or systems. Manage delivery plans, c o-ordinat ing delivery teams and stakeholders to ensuretimely progress against the plan . Identify delivery risks, issues & dependencies and work with stakeholders to agree suitable actions, including escalation where needed . Manage programme financials, including developing project/initiative budgets and managingrequests for funding. Key knowledge, skills & experience: Experience of running projects from their conception to their delivery, including project planning, development , delivery and benefit realisation . (essential) E xperience in programme/project managementwithin a mid-large sized organisation (essential) Experience of delivering projects across people, process & systems , including front-line operational teams . (essential) Excellent leadership & influencing skills, able to create an aligned ambition withincolleagues to deliver against a common vision. (essential) Experience of delivering projects with third party suppliers and vendors. (desirable) Recruiter: Shaima Nasim Work Level: Manager & Expert Closing Date: 07.10.2021 We live by four behaviours at M&Gand we ask all our employees to: Inspire Others - Support and encourage each other, creating an environment where everyone can contribute and succeed Embrace Change - Be open to change, willing to be challenged and able to adapt quickly and imaginatively tonew ideas Deliver Results - Focus on outcomes, set high standards and deliver with energy and determination Keep it Simple - Cut through complexity and bureaucracy, be clear and decisive and never overcomplicate things