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Product Support Analyst Digital Advertising Product

Huntress
Job LocationLondon
EducationNot Mentioned
Salary£34.00 - £39.00 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract, full-time

Job Description

A Leading Social Media Company based in London is seeking a Product Support Analyst to join their team on contract basis for 12 months.Duties:

  • Build technical knowledge and expertise in various advertising products
  • Provide consultative guidance to sales teams and external clients on best practices and product setups
  • Troubleshoot and prioritise technical advertising issues, and escalate to specialists when appropriate for further troubleshooting or de- bugging
  • Effectively communicate technical resolutions, workarounds, and product confusions to the sales and account team
  • Facilitate a high-end customer experience related to support for advertising bugs and ensure all support SLAs are met
  • Identify opportunities to optimise and automate workflows and support processes
    • Skills and experience:
  • 2+ years of experience in the Digital Advertising and/or Technology industries
  • Experience with troubleshooting and ticket escalation
  • Experience translating technical concepts and solutions to non-technical audiences
  • Experience of using advertising technologies such as pixels, ad servers, auctions and delivery
  • Experience working with web technologies including, but not limited to: HTML, CSS, JavaScript, HTTP, Restful APIs
  • Familiarity with SQL
    • If you feel you fit the above criteria, please apply today.Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

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