London Jobs |
Manchester Jobs |
Liverpool Jobs |
Nottingham Jobs |
Birmingham Jobs |
Cambridge Jobs |
Glasgow Jobs |
Bristol Jobs |
Wales Jobs |
London Jobs |
Manchester Jobs |
Liverpool Jobs |
Nottingham Jobs |
Birmingham Jobs |
Cambridge Jobs |
Glasgow Jobs |
Bristol Jobs |
Wales Jobs |
Oil & Gas Jobs |
Banking Jobs |
Construction Jobs |
Top Management Jobs |
IT - Software Jobs |
Medical Healthcare Jobs |
Purchase / Logistics Jobs |
Sales |
Ajax Jobs |
Designing Jobs |
ASP .NET Jobs |
Java Jobs |
MySQL Jobs |
Sap hr Jobs |
Software Testing Jobs |
Html Jobs |
Job Location | London |
Education | Not Mentioned |
Salary | Competitive salary |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent, full-time |
Job Summary London Contract BBBH784248 Jun 04, 2021 Competitive Job Description Product Support Analyst - Fantastic opportunity to join one of the Big4 Tech companies - Advertising Technologies - Competitive salary & benefits The Product & Service Operations (PSO) organization helps businesses through scaled service delivery & operations. This team combines deep expertise in our clients products with operational and analytical skills to design and manage scalable processes that support millions of advertisers across dozens of complex products. As part of the PSO organization, the Technical Solutions Consultants team are creative problem solvers who strive to ensure businesses are utilizing the companys advertising solutions as efficiently and as effectively as possible. They are driven by their passion for technology and creating impact for clients businesses. Responsibilities Build technical knowledge and expertise in various advertising products Provide consultative guidance to sales teams and external clients on best practices and our clients product setups Troubleshoot and prioritize technical advertising issues, and escalate to specialists when appropriate for further troubleshooting or de-bugging Effectively communicate technical resolutions, workarounds, and product confusions to the sales and account team Facilitate a high-end customer experience related to support for advertising bugs and ensure all support SLAs are met Identify opportunities to optimize and automate workows and support processes Qualifications 2+ years of experience in the Digital Advertising and/or Technology industries Experience with troubleshooting and ticket escalation Experience translating technical concepts and solutions to non-technical audiences Experience of using advertising technologies such as pixels, ad servers, auctions and delivery Experience working with web technologies including, but not limited to: HTML, CSS, JavaScript, HTTP, Restful APIs Familiarity with SQL Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative. BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.