Product Specialist, Charles River Development, Assistant Vice President

Job Description

Company Profile: Charles River provides an end-to-end solution to automate front and middle office investment management functions across asset classes on a single platform. Delivered as a hosted service, the solution improves data quality and investmentprofessional productivity, controls risk and lowers technology costs. Charles River serves more than 350 investment firms in over 40 countries in the institutional asset and fund management, private wealth, alternative investments, insurance, banking, andpension markets. Charles River were acquired by State Street in October 2018. Background: Strong candidates are generally experienced in: Derivatives pricing, valuation and identification of issues which impact P&L (e.g. stale data) Providing business/functionalsupport for investment management or trading systems Handling complex and challenging application problems Business-level European language skills are highly desirable. Responsibilities: Working in a team providing application support for the Charles RiverIMS via e-mail, telephone and WebEx. Identifying client requirements, devising solutions, defining product enhancement requests and suggesting workarounds where applicable. Continually deepening your product, business and industry knowledge through role exposure,keeping up to date with new features, relevant internal training sessions and personal development (e.g. CISI certifications funded by Charles River). Making astute use of all available resources to progress investigations: self-expertise, system documentation,knowledgebase, product specialists, implementation consultants, product engineers. Providing best practice guidance, solution design, and instructions to clients and colleagues. Taking responsibility for both technical and functional investigations. Proactivemanagement of client cases to ensure high levels of customer satisfaction. Managing client expectations. Appropriately escalating significant issues to line manager. Liaising with the product engineering team to detail software enhancement requests and documentpotential defects. Skills, Experience & Qualifications Required: Business/Personal. Essential: Significant experience with derivatives pricing, valuation and identification of issues which impact P&L (e.g. stale data). University degree. Preferably in Business/Financial/Economicsdiscipline. Potentially Computer Science/Engineering. Exposure to and knowledge of the investment industry from a buy-side perspective - Largely financial instruments and workflows. Knowledge of major players and trends are a bonus. Drive to progress personalknowledge. Experienced in dealing with users or clients from both a business and technical perspective. Ability to perform under pressure and prioritise tasks appropriately. Excellent communication skills - verbal and written. Self-motivated and able to demonstrateinitiative. A desire to own issues to resolution. Enjoys complex problem solving and investigation. Highly Desirable: Experience with Order Management Systems (OMS). Previous application support experience within the Front Office/buy-side. Financial certification(CFA L1 or higher, IMC, Claritas Investment Certificate, CISI Investment Operations Certificate, ...). General understanding of financial services technologies including integration, development, and data management. Exposure to supporting SaaS delivery model.Fluency in a second European language. Technical. Essential: Experience with relational databases preferably Microsoft SQL Server or Oracle. Minimum of Beginner-level proficiency in SQL. Desirable: Intermediate to Advanced-level proficiency in SQL. Experiencein the tackling complex application problems. Past exposure to any scripting or coding language e.g. Java, C#, Python, Perl, C++, VBA.# About State Street What we do. State Street is one of the largest custodian banks, asset managers and asset intelligencecompanies in the world. From technology to product innovation were making our mark on the financial services industry. For more than two centuries, weve been helping our clients safeguard and steward the investments of millions of people. We provide investmentservicing, data & analytics, investment research & trading and investment management to institutional clients. Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details varyin locations, but you may expect generous medical care, insurance and savings plans among other perks. Youll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reachyour full potential. Inclusion, Diversity and Social Responsibility. We truly believe our employees diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach theirmaximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is activeengagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connectedto what matters to you. State Street is an equal opportunity and affirmative action employer. Discover more at careers