Process Excellence and Intelligent Automation - Manager

Job Description

About the RoleWe are looking for a highly motivated individual to join our growing private sector operations practice. We are experiencing increasing client demand for support to deliver operational performance improvement programmes as part of their broaderoperational transformation agendas including cost reduction, revenue growth and customer service improvement. This role would place you at the core of a practice which is looking to shape and grow our team and service offering over the years ahead.Our PrivateSector Operations help clients to solve enterprise-wide operational process, performance and technology challenges. Our excellence in execution brings pace, innovation and rigour to deliver sustainable outcomes. On a day to day basis, you will be leading teamsto work with our private sector clients to help them to identify, prioritise, plan and implement enterprise wide programmes focused on improving business productivity via process simplification and automation. The successful candidate will be required to scope,size and pull together multi-disciplined teams to deliver and drive forward the performance improvement solution. They will be expected to be a hands-on delivery practitioner, able to motivate and robustly drive a team through ambiguity and a complex planof work. They have a well-developed technical background coupled with strong stakeholder management skills.On a day to day basis, the successful candidate will be working with our private sector clients to understand the opportunity for intelligent automationwithin their organisation as part of broader interventions to create workforce capacity. This will involve documenting the potential costs and benefits to create compelling value cases, leading the development of automation strategies and operating models,defining and embedding principles to drive true business outcomes (cost reduction, revenue growth, customer service improvement), crafting roadmaps and delivering business cases.Whilst process excellence is at the core of this role, the individual will understandand have experience of the interplay across process, people and technology in maximising productivity improvements when clients are optimising their performance within their operating model or as part of reimaging their operating model. This is an area ofsignificant innovation and there is an expectation for the candidate to have experience of applying digital solutions to increase scale, pace and sustainability of benefits. The ideal candidate will have an understanding or experience of complementary disciplinessuch as process mining, process simulation, activity value analysis, behavioural change and organisation design. This is to enable the candidate to deliver true business value for our clients by using intelligent automation as part of an integrated solutionfor clients working to shape the workforce for the future.Technical SkillsProcess optimisation (mapping, lean six sigma, simplification, standardisation, automatio)Intelligent Automation (robotics process automation - attended and unattended, Artificial Intelligenceand machine learning)Value case creation using process mining or process simulationData analytics and visualisation including tools such as Alteryx, Tableau or PowerBI to underpin baselining and benefits trackingProcess assessment methodologies for automationManagement of process automation teams - business analysts and developers (e.g. UI Path or Blue Prism software)Governance and management system (KPIs, governance, escalations etc.)Target operating modelComplimentary labour focussed performance improvementapproaches such as Behavioural change, organisational design, business process outsourcing or workforce of the future skillsExperienceConsulting experienceEnterprise wide transformation, inclusive of automation Automation strategy and implementationThe applicationof process simplification and RPA and its role in broader business transformation (cost reduction or revenue growth) and Digital transformationUnderstanding of key RPA tools (Blue Prism, UiPath etc), although does not require certification in theseApplicationof digital solutions to increase scale, pace and sustainability of benefitApplying cloud based technology and productivity toolsLeading both advisory and implementation projects, from helping clients with their wider transformation strategies, to implementingthe full lifecycle of delivery projectsConsultingIn Consulting we deliver practical, far-sighted advice that gets straight to the heart of clients business issues and delivers amazing results by helping our clients improve the way they operate, reduce costs,manage risks, leverage talent or fundamentally change the way they do business, the work you do will be all about helping organisations of all shapes and sizes work smarter and grow faster. You could find yourself working with household names in a diverserange of industries - everyone from big-name broadcasters and high-street banks to multinational telecoms operators and energy companies.Not the role for youDid you know PwC offer flexible contract arrangements as well as contingent work ( ie temporary orday rate contracting)The skills we look for in future employeesAll our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skillsand behaviours make up our global leadership framework, The PwC Professional and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.Learn more here uk/careers/experienced/applyDiversityValuingDifference. Driving Inclusion.We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool because creating value through diversityis what makes us strong as a business, enabling us to solve important problems and deliver value to our clients. We encourage an inclusive culture where people can be themselves, are valued for their strengths and are empowered to be the best they can be.As an organisation with an increasingly agile workforce, we also support different ways of working offering flexible working arrangements. Learn more here about our work to support an inclusive culture.uk/diversity