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Telecom Jobs

Process Analyst

Wild Berry Associates
Job LocationLondon
EducationNot Mentioned
Salary£220.00 - £265.00 per day
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary, full-time

Job Description

We are recruiting a process analyst for an online travel company based in London.Duties of the process analyst:

  • Answer high volume of emails / providing advice on global queries, general issues, disputes, tax/entity issues.
  • Weekly batching and working to process invoices to strict deadlines
  • Inventory validation, GL coding, billing verification, research, trend analysis, account/invoice tidying and consolidation.
  • Assisting with the administrative side of order processing, contract validation and renewals
  • Maintain processes and documentation to support our services
  • Track and manage multiple concurrent implementation projects and related tasks at different project phases and for different clients, and coordinate the tasks across multiple internal teams and clients
  • Build effective relationships with internal business partners and external service providers
  • Accountable for data and voice Inventory management
  • Prepare updates on spending, market trends and patterns, capacity management
  • Participate in meetings with the global teams and looks at patterns, trends to cut down telecom costs
  • Prepare data and voice circuit usage management and reporting
  • Maintain and update the Invoice processing for telecom expense management
  • Accountable for communicating and enforcing adoption of process across the core infrastructure teams
  • Keep up to date with latest technical market trends of the telecom industry
  • Accountable for record keeping of Asset decommissioning and disposal
  • Demonstrate strong technical aptitude and ability to learn technologies and their applications quickly
  • Basic knowledge of IXC/CLEC inter-company operations and procedures.
  • Basic knowledge of service orders; facility orders, circuit orders, FOC, CFA, DLR and ASRs.
  • Basic knowledge of basic Networking protocol relating to circuit provisioning; handoff type, IP protocols and technical requirements (Wide Area Networks).
    • You will bring…
  • Excellent communication skills particularly in correspondence, presentations, written reports, over the phone and in collaboration tool meetings such a Zoom
  • The ability to think critically, problem solve and learn quickly
  • A positive attitude and a strong desire to collaborate with internal business partners to help improve our services
  • Strong attention to detail
  • Excellent numeracy skills and ideally a reasonable degree of experience of or willingness to quickly learn new business telephony fundamentals
  • Experience of successfully dealing with complex enquiries and complaints/contentious service-related issues
  • Ideally, experience of working with Telecom Expense management BPO tools
  • Strong Microsoft office skills especially MS excel.
  • Familiarity with Tableau, Calero (VeraSmart version 2020 R7) , JIRA, and ServiceNow
    • You will be a good fit for this role if you…
  • Enjoy a fast-paced environment
  • Like the challenge of problem solving
  • Enjoy working with contract documents
  • Are good at working to tight deadlines
  • Relish making concepts and processes easy to understand/follow
  • Like order and systems
  • Enjoy a varied workload
  • Like being called on to give advice and to find things out
  • Are able to produce professional information, processes and template documents
  • Enjoy working with minimal supervision
  • Have a passion for technology
    • Pay rate: 220 - 265 per day PAYE onlySuccessful candidates will be contacted within 5 working daysPlease note that no terminology in this advert is intended to discriminate on the grounds of a persons gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

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