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| Job Location | London |
| Education | Not Mentioned |
| Salary | £55,000 - £65,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
Problem Resolver Lead (FX/GX iDirect Domain)A global powerhouse in the mobile satellite communications industry are looking for a Problem Resolver Lead (FX/GX iDirect Domain) to join their team in London on a permanent basis. The role will be onboarded remotely, however candidates must be based within commutable distance to London.JOB DESCRIPTIONWithin the Problem management process based on ITIL, the Problem Resolver Lead for the FX/GX area will be responsible for coordinating the activity of the Problem Resolvers NMS/Pulse and Terminal to resolve Problems in the competence domain. By harmonising the effort of the two Problem Resolvers reporting directly, you will have end-to-end technical responsibility for the resolution, i.e. deployment of the permanent fix. You will lead complex technical investigations leading to root cause analysis and implementation of corrective and preventative measures.The primary purpose of the role is to be a subject matter expert who uses deep technical knowledge and subject matter expertise to support the determination of the root cause of problems, the identification and implementation of permanent fixes (and workarounds).The Problem Resolver Lead will coach, primarily from a technical perspective, the Problem Resolvers reporting to them. Having a passion for top quality customer service, move away from reactive Problem Management into a pro-active methodology to identify underlying technical issues before they impact the customers and support their resolution, thereby delivering a reduction in the number of associated Incidents/Cases. The Problem Resolver should be a self-motivated individual with a good understanding of complex technical environments and the technologies used, excellent trend analysis and analytical skills, problem solving and team building skills with the tenacity to own and drive programmes to resolution.Essential Knowledge and Skills Required: