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Practice Manager

Artemis Recruitment
Job LocationLondon
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

This private practice is based in the Harley Street area of London. They provide UK-based and international patients with a comprehensive range of excellent private healthcare. They take pride in flexible, personal care provided to their patients, which is available 24 hours a day, 365 days a year. The Practice consults for many private families, leading insurers, the entertainment industry, numerous multinational companies and prestigious London hotels.Hours: Monday-Friday, 9am-5:30pmRole SummaryThe Practice Manager is responsible for the day to day running of the practice, providing leadership and management to enable the practice to meet its goals within a profitable, efficient, safe and effective working environment. This is delivered through the effective line management of the administration team and nursing support and GP scheduling. Other responsibilities include clinical governance and quality assurance, the maintenance of a safe working environment and the operational management of the practice.ResponsibilitiesManagement and Leadership

  • Line management of the Patient Experience Manager, who manages the bookings team, reception staff and on-call doctor rota
  • Line Management of the Medical Secretary Team
  • Proving leadership to the bookings team ensure they provide proactive diary management
  • Coordination of the GP and nursing teams to ensure they are effectively utilised and engaged with activities in the practice
  • Ensure that appropriate cover is available for absences such as annual leave, sickness or meetings for all practice teams
  • Forecast peaks and troughs in business, planning resources effectively
  • Carry out regular objective setting and performance review meetings with direct reports, ensuring that staff training needs are identified and addressed in a reasonable time frame
  • Line management of the Occupational Health Advisor
  • Monitor staff job descriptions ensuring that they are updated appropriately and promptly when changes are introduced
    • Operational management
  • Coordinate the development and review effective practice standards, protocols and procedures
  • Responsible for the implementation of any new practice processes or procedures
  • Overall responsibility for clinician and staff scheduling
  • Accountable for the practice bookings system and for establishing practices which facilitate the effective booking of clinical appointments to maximise potential revenue
  • Manage the implementation of new office systems and procedures
  • Dealing with complex queries and complaints on the telephone, by email and in person.
  • Providing regular reports to the Management Director to increase the visibility of practice utilisation
  • Overseeing the nursing team and third-party providers to ensure clinical equipment in all practice rooms is maintained
  • Working with the Finance Manager to ensure the administrative team are taking payments on the day and provide the daily reconciliation, addressing any related issues
  • Monitor the bookings team to ensure recalls are completed in an efficient and timely manner
  • Running the Practice Meetings.
  • Ensuring that there are processes in place to manage test results and ensuring they are provided to patients promptly and appropriately
  • Participate in the management team out of hours on-call rota, which is in place to manage the escalation of issues relating to covid testing volumes out of normal practice hours
  • Liaise regularly and effectively with the Managing Director and the Founder/Medical Director
  • Routinely monitor and assess Practice performance against patient access and demand management targets
    • Maintaining the Working Environment
  • Responsible for the operational management of the building and ensuring coverage from third-party providers to include out of hours contacts, security, access and weekend working
  • As the Health & Safety officer, ensure that the practice complies with all aspects of Health & Safety legislation by maintaining health and safety policies, undertaking risk assessments, complying with the requirements of COSHH and RIDDOR
  • Ensure equipment complies with appropriate legislation (e.g. Health and safety, portable appliance testing of own equipment etc).
  • Co-ordinate minor repairs and room moves with as required
  • Liaising with third-party providers to ensure that practice premises are properly maintained and cleaned and that adequate fire prevention and security systems are in place
  • In partnership with HCA, ensure that the practice has adequate disaster recovery procedures in place
    • Clinical Governance and Quality Assurance
  • Support the clinical governance lead in management of the clinical governance processes and audits.
  • Support the clinical governance lead in the preparation and running of the Clinical Governance Meetings.
  • Designated complaints officer, responsible for the management of all complaints and compliments
  • Responsible for the management of the adverse incident reporting and recording process
  • Coordinating regular audits and reviews to ensure practice compliance with clinical policies
  • Ensure all staff and doctors are kept informed on all policy changes, delivering or organising training as required

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