Portfolio Manager - 6 months FTC

Job Description

PMR are seeking an experienced Portfolio Manager to join a very well-established provider of Build to Rent homes in UK! The role is to cover sites based in Peckham, and requires the postholder to attend the London Bridge office twice a week.This is a full time position, 6 months fixed term contract.Role overview

• Professionally and proactively manage a Residential Property portfolio comprising of mixed tenures, in accordance with the companys management strategy, policies and procedures, legal and budgetary requirements.
• Provide a professional and proactive external point of contact for all tenants, general public, professionals, contractors and other departments within the Company
• Promoting the brand at all times with the highest levels of customer service

Main objectives

• Management of allocated portfolio.
• Manage all of the budgets at property, building and portfolio level.
• The key face to face Company representative at all buildings and properties
• Effectively manage contractors and the instruction of works, making sure that all appropriate information is passed to the contractors including approved specifications.
• Manage and control the Revenue expenditure budget.
• Carry out property inspections.
• Ensure the delivery of high levels of customer service at all times
• Delivery of strategic & business KPIs.
• Manage and resolve Out of Hours (OOH) calls and maintenance issues as and when required.
• Adhering to the Data Governance Policy, ensuring quality and controls are in place, enabling adequacy, accuracy and legitimacy of data

Duties

• Overall responsibility to maximise the yields from a mixed tenure portfolio that will comprise of AST, Regulated, Assured, Company and Commercial tenancies. Organise re-lettings, refurbishments, working with appointed letting agents, rent reviews, leaseends, reducing void periods and rent arrears.
• Overseeing planned and reactive maintenance that will improve asset value and improve rental performance, whilst making sure that all contractors adhere to Contractor Management Policy.
• As and when required negotiating vacant possessions, disrepair claims and grants.
• Manage and control the Capital expenditure budget
• Complying with all statutory and legal requirements for the portfolio at all times.
• Undertake regular management inspections of properties including occupied and void, recording all property conditions and carry out all necessary works/action. These inspections will include review of any building common parts and external areas on a monthlybasis or as and when required.
• Dealing with matters concerning the tenancies and successions as appropriate.
• Prepare property files to be passed over for sale.
• Review portfolio to propose suitable investment sales for approval from the appropriate Asset Manager.
• Liaising with all professional advisors such as surveyors and solicitors where necessary.
• Work with other members of the management team and other departments to ensure an effective management process and approach, assisting in the creation of management procedures as required.
• Prepare documentation for FTT Tribunals.
• Liaise with Accounts Receivable team to monitor and recover rent arrears.
• Work with appointed legal team to commercially process any legal claims.
• Control works budget for the portfolio including Capital and planned maintenance, ensuring major works are completed within the set timeframes.
• Maintain and deliver regular reports as required.
• Complaint management and resolution as and when required.
• As and when required, covering the Property Management service desk calls.
• Supporting all areas of the lettings process including pre and post move out inspections within 24 hours of the property becoming void including making sure that property is presented in line with Company standards.
• Overseeing all areas of the move in process including new tenant move in meet and greet, introduction to the property and facilities. Recorded follow up contact with the new resident once they have been at the property 4 to 6 weeks including issuing appropriatesurveys.
• Coordinate resident events and communications to improve customer relations and improve NPS, customer annual survey and Google review results.
• Managing all elements of the check-out process including deposit returns and deductions.
• To make sure that all void units are presented at the appropriate level for marketing and in line with Company standards.
• To issue ad-hoc surveys in relation to the move in, move out and repairs.
• Assisting with the renewal process and supporting the renewals in achieving occupancy and rental growth levels in line with budget objectives.
• Adhering to all elements of Health and Safety Management system, following and promoting all parts of the Companys Live Safe policies.
• Adhering to the Data Governance Policy, ensuring quality and controls are in place, enabling adequacy, accuracy and legitimacy of data

Qualifications, skills and experience

• Proven previous experience working in residential property management delivering exceptional customer service is essential
• Ability to use Microsoft packages including Outlook, Excel & Word to a minimum of intermediate standard
• Relevant professional qualification/membership of recognised professional body would be beneficial
• Knowledge of residential tenancies including Reversionary, Assured Periodic and Assured Shorthold is beneficial.
• Good technical knowledge on repair/refurbishment of residential property.
• Full UK driving licence is essential
• Commercial acumen and communication skills, both orally and with written reports.
• Knowledge of Health and Safety legislation and understanding areas which can affect the business within property management.
• Numerate and attention to detail.
• Able produce accurate and concise reports and recommendations.
• Able to manage and prioritise own workload