People Co-ordinator

Job Description

Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues. Canada Life UK is transformingto create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers. Job Purpose To provide customer-centricHR support services to the business and wider HR function - Administering all elements of the employee life cycle including Resourcing, Referencing (including SIMR, CIFAs and SIRA checks for all job grades) L&D, HR Admin, Payroll, Benefits, Parental Leave,Absence and OD support whilst adhering to Canada Life HR policies and procedures. Seeking opportunities for continuous improvement to ensure all HR systems, customer data and systemic processes are up to date and accurate and key risks within HR Support arecontrolled and regulations adhered to. This position is being recruited as a 6 month fixed term contract Key Accountabilities - Act as first point of contact for line managers, employees and candidates for any HR support services, ensuring a customer-centricright first time approach, responding to all employee and line manager HR enquiries within the HR Service Centres remit, using in-depth knowledge of Canada Life people policies, payroll, employment law and HR best practice. Where appropriate, refer enquiriesto other parts of HR to facilitate an answer to the customer. - Maintain the accuracy of HR databases including Success Factors responding in a timely and efficient manner to requests from the business, candidates and wider HR function producing and issuingletters to employees ensuring that GDPR activity is fully embedded within HR Service Centre Team and that ongoing activity is actioned in adherence with these regulations. - Effectively case manage maternity (and adoption) cases - providing 1:1 support, adviceand processing for employees who are pregnant or adopting a child, ensuring that their line managers understand and follow the process correctly and the employee is effectively supported through this period. - To provide both proactive and reactive supportto line managers on sickness absence cases, ensuring that the Canada Life sick pay policy is correctly and consistently applied and that the Early Intervention Service is activated in all cases following discussion and agreement with the relevant HR BusinessPartner. - Carry out monthly, annual and ad hoc checks with regard to ongoing regulatory referencing requirements; F&P checks and Visa, taking ownership via case management - providing 1:1 support and advice to the employee /candidate whilst ensuring linemanagers are kept informed with progress where appropriate. - Preparing and processing all candidate offer letters and new hire packages and candidate vetting process to ensure the candidate experience is seamless, timely and professional at all times. DesiredKnowledge / Experience / SkillsKnowledge of basic employment law, pay and taxation andKnowledge of HR processes and proceduresPrevious experience in an HR Administration/Service delivery team would be advantageousStrong PC skills - Word, ExcelPowerPoint and OutlookExcellent customer focusExcellent telephone manner and ability to establish credibility and rapport with employees and managers at all levelsAbility to craft accurate and clear email replies in response to email enquiriesAbilityto work at a fast pace and manage changing priorities and varied tasks whilst being organisedAbility to work as part of a team and have a flexible approach to facilitate the team prioritiesResilienceStrong admin and organisational skills.High levelsof attention to detail and accuracy and ability to manage own workload.Ability to use problem solving techniques and initiativePositive "can do" attitude and curiosity to make improvementsAbility to apply systems thinking approach to continuous improvementactivityExcellent understanding of Risk and how managed within HR Support - Studying towards a CIPD qualification would be an advantage What youll like about working here As a Canada Life UK colleague, youll receive a competitive salary and comprehensivereward package including income protection, private medical insurance and life assurance, along with a generous pension and bonus scheme. Youll also receive the support you need with your personal and professional development. Diversity and inclusion CanadaLife is committed to a diverse and inclusive workplace. Our role as an employer of choice is to provide the right environment for talented people to do their best work, by respecting, understanding and valuing individual differences