Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Partner Support Specialist (Customer Support)

Anne Jagger Recruitment
Job LocationLondon
EducationNot Mentioned
Salary£15.00 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Anne Jagger Recruitment in London are looking to recruit a temporary Partner Support Specialist (Customer Support) to join our client, an international business specialising in Travel and Hospitality.The Job:

  • £15.00 per hour plus holiday pay
  • Primarily remote, need to be able to work in London office occasionally and throughout training
  • 37.5 hours per week - 2:30pm-11pm, Monday-Friday (will need to be available to train during day shift, 9am-5:30pm, Monday-Friday, in the London office)
  • To start ASAP - 12 months with the potential to become permanent
  • If successful and an offer is made, a DBS check will be required prior to starting the assignment.
Duties & Responsibilities:
  • Will be initial point of contact for travel agent partners based in the United States. Mainly communicating over email, but there will be communication over the phone as well
  • Investigate suppliers and bookings using the information provided by the customer
  • Act as the initial point of contact for partners, determining the level and type of assistance required, through inbound calls/emails/support cases.
  • May assist in such areas as booking process, services offered, questions, and/or support issues.
  • May respond via phone, email, online live chat, or social media.
  • Respond efficiently and effectively to a variety of partner and potential partner inquiries
  • Help resolve escalated issues and troubleshoots technical issues and work with management and other stakeholders to problem solve, provide feedback, and file help tickets
  • Communicate across various internal and external channels to facilitate support cases from open to resolutions
  • Document interactions efficiently and effectively in Salesforce and other service programs used by the entire 3rd party organization of Viator
  • Ability to report and present related data Support Sr. TAP manager on various campaigns and/or projects with
  • Key partners to improve performance and grow partner relationship
Required Skills & Qualifications:
  • 1-2 years of experience in a Customer Support role
  • Strong relationship-building skills
  • Passion for solving customer issues
  • Strong time management/prioritization skills and multi-tasking ability
  • Ability to work independently anticipate problems and provide solutions
  • Skilled in identifying and analyzing problems, with strong analytical skills: understand and utilize metrics relevant to the role
  • Excellent communication through expression of facts and ideas in a clear, convincing, and organized manner, with the ability to summarize findings in a clear format
  • Experience in working to customer satisfaction-based targets and operational metrics such as quality and handling time
  • Hold moderate knowledge of Excel, Salesforce, and affiliate platforms
Anne Jagger Recruitment Ltd is an employment agency and employment business.Please note that no terminology in this advert is intended to discriminate on the grounds of a persons gender, age, marital status, religion, colour, age, race, disability or sexual orientation. Each candidate will be assessed only in accordance withtheir skills, qualifications and abilities to perform the tasks of the specific role.If you do not hear back from Anne Jagger Recruitment within 7 days, unfortunately you have been unsuccessful. Please continue to view the website for other opportunities.

APPLY NOW

Partner Support Specialist (Customer Support) Related Jobs

© 2019 Naukrijobs All Rights Reserved