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| Job Location | London |
| Education | Not Mentioned |
| Salary | Competitive salary |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Responsibilities include:OversightMaintain daily over-sight of the Service Provider and ensure deliverables are met in-line with the agreed SLAManage simple and complex queries from both internal and external stakeholdersOperational SupportSupport new account/product onboarding activity within existing processes and ensure new processesReview work of Middle Office team to support investment operation workflows includingChange Management/Process ImprovementParticipate in projects, system and testing initiatives, and coordinate associated data clean-up efforts.Create and update policies and procedures on a regular basis; ensure they accurately reflect compliance regulations and system enhancements. Document workflow and systems changes.Provide training to team members as appropriate on new business processes.Continually build technical skills and industry knowledge.People ManagementAct as the main escalation point for the Middle Office team including core Middle Office functions as well as Derivatives and Market OpeningResponsible for the Middle Office team associates including management of day to day operations, team meetings and regular 1-2-1sDrive results and accountability within the EMEA Middle Office team and responsible for continued oversight of Service ProviderAt least 5 years relevant operational, product and global markets knowledge within Investment ManagementStrong expertise to include Middle Office, Trade Support and/or new marketAbility to work effectively and make sound decisions in a high-pressure environment with strict deadlines