Operations Manager - Media agency

Job Description

Company DescriptionPublicis Media helps clients drive sustainable business growth by harnessing the modern media landscape to drive one-to-one consumer connections at scale. Led by Sue Frogley, CEO, Publicis Media UK is made up of 2000 people working across market-leadingmedia agencies including Zenith, Starcom and Spark Foundry as well as specialist practices Publicis Media Exchange (PMX), Performics, Publicis Sport & Entertainment, Publicis Media Content and NextTECHnow. Together they combine deep expertise in media investment,strategy, insights and analytics, data and technology, commerce, performance marketing and content. Publicis Media is part of Publicis Groupe and is present in more than 100 countries with over 23,500 employees worldwide.APEX is the value-based solutions division of Publicis Media. We are a distinct and next-generation global trading entity which identifies new ways to deliver value to clients. Our innovative offerings via direct partnerships, principal investments and tradeallow clients of all sizes to have custom solutions that best fit their business needs. In todays fragmented and dynamic media world, new opportunities have arisen to offer clients significant opportunities to derive additional or exceptional value whilstalso helping to drive our Publicis business forward.We are a division in growth mode, actively investing in our talent, product, solutions and process.Job DescriptionAn exciting opportunity to join a unique service/ offering within the Publicis Groupe. Apex (us) is a growth and solutions hub which is focused on problem solving and driving value for clients.We are looking for a motivated, engaged and committed individual, who has a background in a media-related function, enjoys working with data and figures and who is curious to find better ways of working/more efficient processes.This role is to support the Apex Operations Director, and your counterpart on the team, to ensure that ended to end processes are being followed in a compliant way, all deadlines are being met (from brief to response to booking to reconciliation to invoicing)and all deal trackers are updated daily by you and the junior members on your team (3-4).

• Work with the Ops Director to develop clear individual responsibilities/ structured training plans/ team competence/ KPIs for junior members
• Identify what motivates your team & where they need to be further challenged - assess your teams output to constantly deliver quality responses
• Understand direct reports strengths and weaknesses and working style
• Able to confidently give constructive feedback to junior team members on a regular basis
• Develop teams understanding and ability to prioritise tasks
• Take responsibility for all work whilst delegating tasks accordingly

Qualifications

• Excellent maths and numeracy skills
• Confident and competent in Microsoft Office Excel (familiar with filtering, tables, constructing formulae and pivot tables)
• Able to work with large data sets and demonstrate methods employed to track progress/changes/differences etc.
• A high level of accuracy and attention to detail is essential - for you and direct reports
• Organised and able to meet deadlines in a fast-paced environment, completing tasks accurately - you and your team
• Be the lead in fostering strong internal and external relationships with key personnel across the agency brands/PMX/finance/media owners by instigating regular contact - ensure you are a trusted source of information and expert in your field
• Manage agency/media owner expectations, help to resolve any issues quickly but know when to escalate

Additional InformationPublicis Media is committed to building a culturally diverse workforce and therefore strongly encourages applications from underrepresented groups. We are committed to equality of opportunity and welcome applications from individuals, regardless of their background.If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with the recruiter who contacts you.