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Operations Manager

Travel Trade Recruitment
Job LocationLondon
EducationNot Mentioned
Salary50,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Our Client, a Corporate Travel company that specialises in the Film & Music industry are seeking a Tour Operations Manager to join their team.We are currently looking for an enthusiastic, motivated Operations Manager to join our client based in West London.The role: The Touring team aims to deliver comprehensive and high-quality services to its clients. The Tour Operations Manager has responsibility for ensuring the team within its remit always delivers the highest standards of tour travel logistics with a personalisedand individual approach, and in accordance with company and client policies. This role involves people and operational management, along with some involvement of Touring business activities at department, division, and global level.Job Responsibilities:

  • Manage the London Touring team for both operational performance and all aspects of general staff management.
  • Oversee the daily function of all touring business within the London office to achieve an effective, successful, and profitable
  • Evenly distribute tours in consideration of agent/client compatibility. Liaise with Tour management colleagues for regional
  • Provide support, mentoring and coaching to enable staff to effectively and accurately service clients. Observe day-to-day agent Tour tasks to ensure all responsibilities are
  • Take ownership of personal and team understanding and adherence to all applicable policies.
  • Monitor, identify and address training needs and devise development/progression
  • Coordinate staff holidays and other absences, ensuring all are recorded and processed
  • Attend and encourage attendance to agreed and relevant training and Lunch & Learn sessions, familiarisations, supplier functions and events
  • Complete appraisal reviews according to company Conduct regular team meetings and meet with individuals as required.
  • Check departmental staff resourcing and actively participate with recruitment activities alongside the Operations
  • Supervise the implementation of new clients, accounts and
  • Seek to minimise errors and costs and maximise revenue and profits for both individual agents and the division as a
  • Review monthly P&L figures and contribute to annual budget and forecast
  • Liaise and collaborate with the Commercial, Agent Product Support and Finance departments, as well as other support functions as
Experience & skills required:
  • Extensive travel experience, preferably in the Touring sector - Required
  • Comprehensive staff management experience- Required
  • Proficient knowledge and use of GDS, preferably Galileo- Required
  • Proven record of working in a fast-paced environment- Required
Package:Salary £50,000Full Time - Office basedWest LondonInterestedPlease follow the instructions to apply, attaching your CV. For further questions please contact the team on or

Keyskills :
corporate

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