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Operations Executive

Itchy Feet Recruitment
Job LocationLondon
EducationNot Mentioned
Salary£35,000 - £40,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Please note this is NOT a remote or hybrid roleSalary: £35,000-£40,000 per annum + £10,000 OTEWork Hours: Monday-Thursday, 11:00 am - 7:00 pm and Saturday,10:00 am - 2:00 pmAbout Us:Childrens Tuition Centre is a dynamic and growing educational institution dedicated to providing high-quality tutoring services for children. Our mission is to empower young minds and foster a positive learning environment that promotes academic excellence.Job Summary:They are seeking a highly motivated and organized Operations Manager to join the team. The Operations Manager will play a crucial role in overseeing the day-to-day activities of the tuition centre, ensuring smooth operations and a positive experience forboth students and staff.Responsibilities:

  • Maintain a safe learning environment.
  • Lead follow up and soft sales
  • Day-to-day management of the centre
Staff Coordination:
  • Schedule and coordinate teaching staff to meet student needs.
  • Conduct regular staff meetings to discuss updates and address concerns.
  • Collaborate with the HR department for recruitment and onboarding.
Customer Service and sales:
  • Manage inbound leads
  • Interact with parents and students to address inquiries and concerns.
  • Ensure a high level of customer satisfaction through effective communication.
Operational Efficiency:
  • Take accountability of overall centre performance, profitability, and success as it relates to lead conversion and enrollments
  • Keep track of and monitor centre key performance indicators
  • Provide insight on creating and achieving strategic centre business goals
  • Monitor and update the centre exterior to attract leads and the centre interior to help facilitate a pleasing environment for student instruction and lead conversion
Compliance:
  • Ensure compliance with relevant regulations and standards.
  • Keep abreast of industry developments and best practices.

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