Online School Coordinator

Job Description

Point Blank Online is the e-learning department of award-winning Point Blank Music School in London, Los Angeles, Ibiza, Mumbai and China. We specialise in delivering high end degrees as well as practical, hands on courses in Music Production, Sound Engineering, DJ Practice, Singing, Songwriting & Performance, Music Industry Management and Radio Production.We are looking for a dynamic, friendly, online savvy individual to coordinate our online school and contribute to the strategic expansion and success of Point Blank Online.We are looking for someone with a passion for music and online communities. Ideally, youll have experience and technical knowledge of distance learning methods and Virtual Learning Environments (VLEs) as well as first-hand experience of music production and related creative activities.In this role, you will be responsible for the smooth running of our Online School and for co-ordinating and monitoring our Online School lecturers with a view to maintaining and exceeding our high-quality educational standards. You will engage with our students using all modes of communication to improve their online experience, ensuring that they feel part of our community. You will create networking and collaboration opportunities, empathising with and helping the students to enjoy their studies. Your aim is to provide a direct route for the student voice to contribute to the ongoing development of the online school.You will have exceptional communication and inter-personal skills, a meticulous attention to detail and be comfortable managing multiple projects, deadlines and staff at any one time.In short, you will be a music loving, digitally savvy professional, a people person who can engage and support students and lecturers alike. Your objective will be to ensure that our Online School provides a fantastic and world-leading educational experience in a forward thinking and innovative environment.Main ResponsibilitiesManagement: To monitor masterclasses, forums, 1-2-1s, assignments and timekeeping To organise teaching cover and assist with recruitment of new online lecturers To schedule 121 sessions and assign lecturers to time slots To check registers have been completed correctly To follow up with lecturers on any issues in a timely manner To provide regular updates on lecturer behaviour/progress to senior staff To confirm lecturer termly class allocations and masterclass times To train new lecturers on our systems and offer ongoing technical support To share students feedback with lecturers and relevant module leaders To hold regular catch ups with lecturers to review progress / student engagementEngagement: To engage with online students and direct them to non-academic resources To hold regular engagement "check-ins" with online students on longer courses To flag concerns regarding students to other departments (e.g. wellbeing) To track student success, passing on relevant details to Marketing team To assist with event planning (Masterclasses, Induction and Workshops etc.) To collate student feedback and share with relevant departments / committees To ensure that online student opportunities match our London school provision To work with other teams on enhancements in the online learning experience To be creative and propose ideas to improve the Online School experience To help create and engender a sense of community for our Online studentsAdministration: To assign students to lecturers in classes with two lecturers To check and validate invoices from freelance Online School lecturers To update records of class numbers for invoicing purposes To accurately track hours worked by contracted lecturers teaching online To attend weekly meetings, providing feeding back to other departmentsThe list above is indicative, not exhaustive.Person Specification - essential / desirable Ability to create online activities and communities to encourage collaboration and enhance the student experience (E) Technical knowledge of distance learning methods and VLEs (E) Industry experience of music production and related creative activities (E) Excellent oral and written skills with good attention to detail (E) Strong people management skills and experience (E) Comfortable liaising with internal / external stakeholders (E) Awareness of teaching methods and resources for diverse / mixed ability classes (D) Ability to multitask and problem solve effectively and independently (E) Excellent administrative and organisational skills (E) A commitment to Equality & Diversity and Health & Safety etc. (E) Educated to degree level or equivalence experience (E) Experience of working in a Higher Education environment (D)Point Blank is an equal opportunities employer and welcomes applications from all sections of society.How to ApplyTo apply for this role please submit a copy of your CV and a cover letter (2 sides of A4 maximum) outlining how you meet the responsibilities and person specification for this role.Shortlisted candidates will be invited to take an aptitude test and attend an interview. Unsuccessful candidates will not be contacted unfortunately.The closing date for applications is midnight on March 8th 2021. Please send your application by email via the button below.