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| Job Location | London |
| Education | Not Mentioned |
| Salary | 300 - 400 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Contract , full-time |
Onboarding Manager - SaaS / Retail - (6 Month Contract)Overview: An excellent opportunity has arisen with a global organisation who provide a range of SaaS based digital and data driven services within the retail sector. We are looking for an on-boarding manager to assist clients onto the platform. This is a high profilerole within the retail sector engaging at a senior level with the industrys biggest brands. Role and Responsibilities: To deliver the human element of the assisted service onboarding process for new clients through the first half of 2022. To run the day-to-day assisted service and self-service operation including building processes and metrics for managing each client through stage-gates with management reportingManage the assisted and self-service as an integral element of the professional services portfolio for On-Boarding new clients To continuously improve the processes and solicit feedback from clients to enhance the service offering and drive efficiencyEssential Requirements: A service professional with hands-on experience of managing the On-Boarding of customers onto SaaS platforms within the retail sectorTechnically capable but with the ability to communicate clearly with a non-technical user communityA strong operational background with clear examples of successful delivery and management of On-Boarding and customer facing rolesDesirable experience in project management and/or Operational IT qualifications such as ITIL practitionerDesirable experience to be 10+ years with multiple successful examples of delivery in this field within the retail sectorStructured and disciplined in methodology to manage competing priorities and deliverables while delivering OTOBSelf-sufficient and an effective communicator to report progress on a regular cadence to senior stakeholdersHighly motivated to assimilate multiple information sources and deliver solutions to problemsContract Details: Rate: Circa £300 PD - Inside IR35Duration: 6 MonthsLocation: London, City - 3 days from office, 2 days from home