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Norwegian speaking Customer Service Representative

Language Matters
Job LocationLondon
EducationNot Mentioned
Salary£39,000 - £40,000 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

We are currently looking for a Norwegian speaker to work in a multinational firm that offers database solutions for clients worldwide. You will be working alongside a dynamic and outgoing team in the London office where you would be responsible for customer service, client support, troubleshooting and maintaining client relationships.Your responsibilities will include:

  • Handling incoming calls, answering customer inquiries and troubleshooting problems
  • Ensuring the accuracy of customer due diligence files during the client on-boarding process
  • Providing product training to clients via phone and digital or face-to-face meetings
  • Being responsible for account management and assisting with administrative tasks, including invoicing and collections
    • About you:The ideal applicant will be a self-starter with strong problem-solving skills who speaks fluent Norwegian and has previous experience within a customer support role in a corporate setting. You will need to have excellent communication skills in both Norwegian and English to deliver first-class customer service and support to all executive levels of business. The role is well-suited to an accomplished client services professional who is confident on the phone and has experience dealing with compliance-related responsibilities. The role offers great progression to go further up the career ladder. Profile:
  • Required to be fluent in Norwegian to mother tongue standard, both written and spoken
  • Fluency in English, both written and spoken
  • Previous experience in a customer service or client services role within the financial services industry is a must
  • Bachelors degree or equivalent preferred
  • Excellent verbal and written communication skills and good relationship building skills
  • Ability to stay calm under pressure and able to de-escalate calls
  • Knowledge of financial markets
  • Great attention to detail and strong analytical skills
  • Excellent organisational skills and the ability to multitask
  • Strong MS Office skills, including advanced Excel skills
    • To apply, please send your CV in English and in Word format to Hampus. languagematters is acting as an employment agency in relation to this vacancy. Required skills
  • Norwegian customer service representative client services executive customer service associate client support troubleshooting financial services datab

    • Keyskills :
    Nwegian customer service representative client services executive customer service associate client suppt troubleshooting financial services datab

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