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Nordic Speaking online moderator

Tate
Job LocationLondon
EducationNot Mentioned
Salary£25.00 - £28.00 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary, part-time

Job Description

Nordic Speaking Online Moderator Start 4th Jan£25p/h - £28p/hWe are seeking a Multilingual Danish, Swedish and Norwegian speaker to join a team of online Social Media Moderators work on a part time from home basis. Come work for one of the biggest and most successful companies in the world whilst using your Nordic language skills. Please note you MUST be able to read and write in two or more of the above languages. Your role will be responsible to grow the customer brand presence and add value across all social media channels within the Danish, Swedish and Norwegian regions. You will be a pivotal part of the team and a main point of contact.This role will be remote working from home and you will need to have your own laptop!Your role will involve the below;

  • Monitor customer brands through a range of social media platforms
  • Confidently respond verbally and in written form to customer enquiries
  • Act as an expert, educate and inform and engage your customer
  • Manager customer complaints and effectively resolve all concerns and issues
  • Competently mine social media conversations and act appropriately and responsibly
  • Confidentially manage a heavy workload including high levels of inbound queries
  • You will need to report using tools to present quantitative analysis.
    • What you will possess;
  • Ideally experience in a similar online social media customer support role
  • Exceptional communication skills
  • Experience and confident with all social media platforms i.e Facebook, Twitter, Instagram
  • Attention to detail and have the ability to analyse quickly and efficiently
  • Ideally experience in a similar online social media customer support role
  • Ability to manage your own time and work independently
  • Fluent in Danish, Swedish and Norwegian - Finnish would also be a bonus!
    • We are looking for forward thinking, creative, innovative individuals who have an interest in the digital social media world and want to add value.You will need to be flexible with the hours you can work.The inviting hourly rate is between £25p/h - £28p/h. Dont delay send your CV today!Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.Tate is acting as an Employment Business in relation to this vacancy.

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