New Position - Bershka Operations Manager - Oxford Street

OPERATIONS MANAGER Job Title: Operations Manager Reporting to: General Manager, Deputy Manager, AMT Key Responsibilities:

1.1 Stockroom management

To optimize stockroom capacity through detailed merchandise organization and distribution of the different working areas.
To make sure shopfloor is following replenishment standards by implementing strategies to keep 25 reports under control.
To analyze operational reports/KPI : 25R replenishment ranking, success of devolutions, confirmation of transfers and strategize plans for improvement.
To communicate with senior management on a daily basis regarding personnel, product and procedures.
To maintaining a healthy stock level in the stockroom by conducting frequent and efficient returns to the warehouse following the company guidelines.
To process all devolutions and transfers in & out the stores receives.
To oversees the management of the overstock from merchandising changes.

1.2 Store processes

To ensure the efficient and effective running of the fitting room by money mapping rail organization applying all latest procedures.
To drive the floor keeping it according to standards ensuring cash desk and fitting rooms are well covered and organised.
To oversees the banking procedures and follow up any incident reported by ATM Department.
To follow up and revise General Services orders (bags, stationery, Sint packages)

1.3 Delivery processes

To organize, prepare and control all the delivery process from preparation (crates and hours calculation), reception of goods and putting away on shelves by following Companys guidelines.
To manage and oversee the delivery process to ensure it is in line with the company target productivity and propose action plans to improve the overall processes

To follow up with the latest updates in Sint and Online and inform the team of all the changes by implementing training sessions.
To oversees that all Sint process is followed correctly by the team.
To optimize the stocking of Sint packages and the correct delivery to customers.
To control the online devolutions of Sint packages.
To implement strategies to excel Sint KPIS (volume of orders, weight, rejections)
To run weekly online inventories .
Ensure correct use and maintenance of stores devices (TGT, iPods, iPad, radios, tills) by following all incidences with IT and AMT, as well as device inventories.
Optimize the use of RFID and prepare training plans for the team to upskill their confidence with it whilst making sure processes are followed correctly.
To keep all devices updated with the latest versions and share them with the team.

To work along side AMT and Managers in following Companys procedures to reduce stock loss (ABC), tills use and inventories .
To organize, prepare and execute the inventory cycles and analyze shrinkage report to make action plans to achieve Companys target with Management team.
Comply and promote Companys security processes in store and enhance all working procedures in all areas.

Monitor, support and follow up on the new starters induction and training and identifies development opportunities and potential talent and informs senior management. Support them through 121s and Talks.
To lead and keep a high level of team motivation whilst deliver feedback in processes performance.
To ensure coverage for operational tasks in store. Be actively involved in new projects, ensuring team members receive relevant training to maximise success in all operational area of the store
Guarantees staff wellbeing , the implementation of best safe work practices and the compliance of all Health and Safety regulations.
Manages the resources available in store according to the companys sustainability policy .
Respects the opinion of others and promotes the companys principles of diversity and inclusion.

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