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Network Officer - Relationship Management

The Maine Group
Job LocationLondon
EducationNot Mentioned
Salary28,000 - 30,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time Work from home

Job Description

Network Officer - Relationship Management£28,000 - £30,000A leading body in the UK is currently seeking a Network Officer to encourage, measure, manage and develop member engagement across the Branch Network.This will include:

  • Working with the Branch Network Manager to deliver an Events Programme for Branches
  • Supporting the delivery of national and regional programmes of events and digital engagement through the Branch Network, working with volunteers and Branch Network Officers
  • Supporting the promotion and marketing of Branch Network webinars, in-person and local discussion group events to members, students and the public
  • Developing relationships with other bodies and providers to facilitate cost sharing and cross promotion and collaboration around education generally
  • Systematically engaging with committees throughout the year, ensuring they are aware of best practices and guidance and are confident in their roles as volunteers
  • Attending industry events to promote the Branch Network
  • Supporting the process of branch prize winners
To apply you should have the following skills and experience:
  • Exceptional Customer Service Skills (Relationship Management) including call and email handling
  • Be a highly skilled CRM user
  • Have excellent communication, interpersonal, team player skills
  • Strong time management and multitasking capabilities
  • Be competent in MS Office Packages
  • Be competent in Adobe InDesign and Kentico CMS
  • Have the ability to use customer engagement platforms, e.g. Dotdigital
  • Have the ability to use office IT systems, e.g. CRM, Office 365 etc.
Benefits
  • Full-time, 35 hours per week remote working permanent role.
  • Pension You will be automatically enrolled into the Group Pension Plan (9% employer and 3% employee contribution)
  • Income protection cover which provides up to 75% of salary if you are absent due to ill health for more than 13 weeks.
  • 24-hour group personal accident scheme providing a sum equal to three times your current salary in the event of your permanent disability/loss of a limb/ death.
  • Non-contributory life assurance cover of 4 times your salary.
  • The organisation offers a generous holiday entitlement from 22 - 27 days depending on your length of service.

Keyskills :
Customer ServiceCustomer ServicesEventsMarketingRelationship Management

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