Multilingual Customer Experience Consultant - German

Job Description

Job Title: German Speaking - Customer Experience Consultant (German and English Speaking)Salary: £22,000 Per annum + bonus (£26,800 OTE)Location: Ringwood/London.Hours: 40 paid hours per week.Shifts: 40 paid hours per week. A rota is supplied every month withyour working hours. Shifts between 8.00am and 8.00pmMonday to Saturday.Our company Create a better world of lottery!- One thats thrilling, fun and packed with life-changing moments. We are regulated in multiple jurisdictions across the globe, with offices in London, Madrid and Hamburg. This company is an exciting campaignwhich helps power the world of lotteries and brokers tickets for customers in Germany.We areworking on a number of global expansion projects. Not only do we create winning and life changing experiences for their customers, we also work with some of the biggest charities in the world including Unicef, Marie Keating Foundation, Sportsaid, SUFRA, andHEET.Main Purpose of RoleTo manage all incoming customer service calls, emails and live chats.Skills Requirements Excellent telephone manner Excellent numeracy and literacy Excellent customer service skills Good analytical, decision making and problem solving abilities Previous call centre/back office experience (desirable)Why work for us A fun and sociable team environment working culture 50% discount with More-bus for monthly and quarterly tickets (Easy connections in and aroundBournemouth and Salisbury to Ringwood.) Pension Scheme with Standard Life Aviva Life Insurance Eye test vouchers and discounts Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000sites globally) Involvement with local charities and fund raising days Campaign specific benefits including discounts, incentives and prizes Recommend a friend scheme paid reward of £1000 Apprenticeship qualifications and career flight path schemes Recognition and reward schemes with Love to Shop Voucher rewards Free car parking Weekly dress down day Cycle to work scheme Tech schemePosition in OrganisationThe Multilingual Customer Experience Consultant will report directly into the Customer ExperienceTeam Manager and will have various support from colleagues nearby which will always be on hand.Database, Systems and TrainingFull training will be provided and will include on-going training throughout your employmentas and when required.Opportunity for GrowthThe suitable candidate will be welcomed into the team where they will work alongside established,skilled consultants to help raise the bar in terms of customer experience. Across the campaign the team will have SMART objectives. These will be communicated by themanager (on behalf of the client).Growth and development are encouraged and supported and over time the team member will havethe opportunity to progress their role and take on additional duties.Key Accountabilities To answer the phone promptly and professionally when required. To respond to emails and live chat promptly and professionally. To work closely with the Team Leader to ensure client expectations are met. To present our clients in a professional manner at all times, whether in person, by phoneor in writing. To continually look for ways to improve performance. To be well organised, professional and reliable. To work flexibly between the hours of 8am and 8pm, Monday - Saturday. To demonstrate a willingness to learn and have fun at work!The Recruitment Co. is an equal opportunities employer and were committed to diversity and inclusion in the workplace.