Member Engagement Officer

Job Description

The OrganisationThe Chartered Institute of Fundraising is the membership organisation for professional fundraisers in the UK.Remember A Charity is part of the Chartered Institute of Fundraising. Established in 2000, the Remember a Charity consortium now represents close to 200 member charities, who work together to drive change through inspiring consumer campaigns, strategic partnershipswith solicitors, Will-writers and professional advisers, and by lobbying government to enhance the wider legacy giving environment.We are now looking for a Member Engagement Officer to assist a lively and talented team with all areas of Remember a Charity’s membership administration, in addition to supporting the marketing and partnerships workstreams.This is a unique opportunity not only to help grow charitable giving, but to also work closely with those member charities (close to 200) who rely on gifts in Wills to continue their vital work.Key Accountabilities

• To maintain and update records on Remember A Charity’s CRM database and E-Comms mailing lists for charities, legal supporters and partner organisations. To run CRM reports as required.
• To assist with the onboarding of new joiner charities and legal sector supporters.
• To use the website content management system (CMS) to build member charity and legal sector supporter online profiles; and to make any amends to these profiles and other website pages as required.
• To manage the central In-Box and respond to all enquiries or signpost to the relevant team member.
• To co-ordinate the programme of rolling annual membership renewal and new-joiner invoicing, including credit control of all invoices.
• To prepare monthly engagement report collating key activity metrics for members and legal sector supporters
• To assist with online and in person member, prospect and legal sector supporter events, including creating registration links, managing attendee information on the CRM and other events preparation and follow-up required.
• Representing Remember A Charity at key charity and legal sector exhibitions when required.
• To capture minutes from all key meetings.
• Diary management when required.

About YouTo be considered for this role, you will need:Experience & Skills

• Computer Literacy, i.e. Word, Excel, PowerPoint and databases;
• Knowledge of charities or membership organisations;
• Experience working in a customer facing environment or dealing with a wide range of stakeholders.

Attributes

• Excellent organisational and communication skills, including an ability to work with a minimum of supervision and prioritise workload;
• Attention to detail;
• Ability to identify and implement improvements in processes;
• Positive outlook and tenacity;
• Ability to keep calm under pressure and manage stress effectively by prioritising and working efficiently.
• Willingness to support and engage in ensuring the CIOF is a safe and inclusive place to work

Reflecting our Values

• Honesty, transparency, and accountability: we will be straightforward and clear about the decisions we make and their impact, explaining our rationale and objectives, seeking feedback and views from you.
• Putting our members first: our work and priorities will be guided through consultation and engagement with our members to embed it in their needs and priorities, and ensure it has their interests and values at heart.
• Fair, and inclusive: we will proactively engage you to ensure our work supports all staff and is delivered in an inclusive way for all.
• Respectful: of your views and listen to what you tell us. Not everyone has the same priorities, but all are deserving of respect and consideration.
• Proud and ambitious of you, your work, and the difference you make.

CircumstancesAble to work outside office hours on occasions to attendevents.The Chartered Institute and Remember a Charity are proud to be an equal opportunity employer committed to a diverse and inclusive workplace where we can all be ourselves and succeed on merit. We particularly welcome applications from those who are significantlyunderrepresented in our sector, such as disabled people and individuals from Black, Asian and Minority Ethnic communities.Employer: Remember a CharityLocation: This is predominantly a home-based role, coming into the office in Borough, London 1 day per week. Occasional travel will be required to attend key scheduled meetings/training/eventsHours: Full Time (35 hours per week. Requirement to work outside of regular office hours occasionally, as required, with time off in lieu. We are happy to talk flexible working).Contract Type: PermanentLine Manager: Membership & Supporter Development ManagerHow to applyPlease apply using our application formThis will be redacted for anonymity and the interview panel will not see any identifying information.Your application will not be considered if you submit a CV and supporting statement.All candidates are also requested to complete our EDI monitoring form which is linked to at the end of the application form. The form will be used for monitoring purposes only.

• Closing date for applications is 31 May 2024 although we reserve the right to close the position early
• Due to a high volume of applications received, we are unable to contact each applicant individually regarding the status of their application
• Please note that the interviews will take place via Microsoft Teams/Zoom week commencing 10 June 2024.

Please visit our Careers page on our website to read the full job description and download the application formRequired skills

• Charities
• Communication Skills
• Computer Literate
• Customer Service
• Member Relations
• Organisational Skills
• Process Improvement
• Positive Team Player