Meeting and Events Coordinator

Job Description

Meeting and Events Coordinator Circa £25,000 per annum, dependent on experience. Plus, commission London What if you could join a friendly team based at our award-winning venue in LondonWhat if you could be the primary point of contact external clients wishing to book eventsWhat if you were our Meeting and Events CoordinatorAt the IET, making our world a better place starts by creating a better place for our people. At IET and youll have more than just a job. Our work is exciting and challenging, connecting the people who solve the problems that matter. It means working withus has real meaning and impact, and youll grow - professionally and personally - in ways you never thought possible. Were also making significant investments in our people, including providing a modern, vibrant workplace and embracing hybrid working.What youll be doing As the Meeting and Events Coordinator, youll join the sales team to actively promote our London venue, IET London: Savoy Place, whilst focusing on the STEM community. In this role, youll negotiate with clients to maximise income per event and youll assistin the achievement of the teams financial targets for room hire, catering and AV.What we hope you can bring to the role Youll be an organised, well presented individual who is passionate about providing excellent customer service. Youll have experience in a similar role as well as a strong ability to multitask.Wed love to get to know youIs Imposter syndrome creeping in Dont worry - wed rather hear from you this time than not hear from you at all! Read on for a little more information about the role; but also, keep in mind that were open to discussing flexible ways of working, includingreduced hours and working in an agile way, supported by a hybrid working framework that allows you to find the best place to do your best work.A little more about the role

• To be a primary point of contact for external clients for events of up to 200 delegates
• To prioritise enquiries from the STEM community where possible
• Conduct all new external enquiries following the BDRC standards of best practice
• To respond to incoming event enquiries with a full proposal in a timely manner and follow-up within agreed time frames.
• To assist the internal bookings diary & events coordinator on new enquiries, site visits & final details
• To work with all our clients to ensure that we understand their event & offer the best meeting/event space, AV & catering for their event.
• To maximize sales and capacity within IET London: Savoy Place thorough effective yield management.
• To have a clear understanding of the diary management of rooms at the venue including those for internal bookers only.
• To manage the diary by chasing provisional holds and to put together and issue accurate contracts to clients ensuring they are returned promptly
• To focus on the conversion of enquiries through pre-set negotiation tools to secure the booking
• Conduct and arrange site inspections with clients, as appropriate
• To be responsible for ensuring that all client booking sheets are correct and informative and that all client needs are confirmed in writing no less than 10 days prior to the event
• Meet the client on site & complete follow up calls with all event organisers
• Work with clients post event to rebook them for their next event.
• Maintain working relationship and knowledge of all competitors to the venue.
• To attend where required sales exhibitions, conferences and networking events.
• To maintain up to date client records using the computerised booking system and accurate paper records as well
• To up sell additional menu items and AV facilities to clients to maximize revenue
• To be conversant with the AV/IT and catering facilities at Savoy Place, including some technical and operational understanding
• To work with the Sales & Development Manager to actively promote both of the IET Venues
• To liaise with the Facilities Department to ensure that all Health & Safety issues are reported and users of IET London: Savoy Place are aware of Health & Safety procedures

A little more about what were looking for

• Educated to A level standard, or equivalent
• Experience in a similar role
• Well-presented, with good communication skills
• Excellent customer service skills and awareness
• Excellent interpersonal skills, with the ability to communicate effectively at all levels
• Good negotiating skills
• Good time management skills, with the ability to prioritise own workload with minimal supervision
• Competence in the use of Microsoft Word and Excel
• Ability to work flexible hours, including evenings and weekends where required.
• Knowledge of computerised booking systems
• Experience of Sales and marketing.
• Due to the nature of the duties within this role, a Basic Disclosure check will be conducted at the start of employment.

What if you could be you The IET is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. To find out more, head over to our Work for the IET site.

Keyskills :
Communication SkillsCustomer ServiceSalesCorporate Events