Manager, Client Onboarding

Job Description

Principal Responsibilities:

• You will possess a high level of technical knowledge in relation to AML, Financial Crime prevention, KYC, CDD and will maintain a keen eye on industry developments and best practices relevant to client onboarding and client experience, bringing that knowledgeback into the team to help drive our improvement agenda.
• Project Management and co-ordination of Onboarding new corporate clients including legal arrangements and funds, as well as the management of various change events that may occur throughout the lifecycle of the facilities.
• You will develop excellent knowledge of processes and procedures for Onboarding, operational delivery and legal arrangements, leading stakeholders through an efficient and effective onboarding process for new clients, providing regular and accurate clientand internal communications.
• Use excellent judgment in involving relationship managers or in escalating issues in the process accordingly.
• You will carry out your duties independently and at a consistently high level, with excellent time management and prioritisation skills.
• You will keep detailed work in progress updates and work transparently with the Head of Client Onboarding to ensure a full appreciation of the work you are undertaking, the client experience and business risks and challenges that may be encountered.
• You will possess excellent communication skills, able to tailor communication to the client and / internal audience, accordingly, including interactions with heads of teams and senior management.
• During the course of your everyday role, you are encouraged to identify areas for improving processes to deliver improved efficiency, risk management and superior client outcomes as well as lead or participate in transformational change initiatives, deliveringagainst our strategic plan.

Attributes:

• Previous experience working in onboarding / AML role with a minimum of 5 years experience in the financial, corporate or the legal sector.
• Knowledge of AML / Sanctions compliance requirements and standards that impact a global financial services firm, such as KYC / client risk rating, suspicious activity reporting, client screening / sanctions requirements, and risk assessment.
• Strong Technical knowledge of complex corporate structures including Trusts, Funds overseas jurisdictions (BVI, Channel Islands, Cayman Islands etc).
• Understanding risk assessment of new and existing customers to identify risky business practices and present appropriate mitigations.
• Graduate with related degree and / or related industry qualification (ICA, ACAMS).
• Client Service orientation and proactive mindset, with a proven ability to work with clients in difficult situations.
• Excellent written and oral communication skills.
• Problem solving / troubleshooting skills.
• Performs well under time-sensitive deadlines.
• Independent worker who is results driven.
• Ability to manage numerous reviews, confidential and sensitive information in a fast-paced deadline driven environment.
• Ability to manage multiple priorities; flexible and resilient.
• Ability to identify potential issues and escalate appropriately.
• Ability to negotiate through internal and client organizations for decisions and sign-off.
• Second language would be an advantage.

Benefits & Perks:

• Equity. We want people to have a stake in the business so that all our interests are aligned. Its your baby too
• 25 days holidayand we really want you to take it. Burnout is not big or clever
• Personalized benefitsopt-in to what matters to you
• Enhanced family leave
• Wellbeing and social events
• Barista bar