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Mac Support Engineer

ACM Resourcing Ltd
Job LocationLondon
EducationNot Mentioned
Salary£30,000 - £40,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Mac Support EngineerACM Resourcing have been requested to source for an IT Helpdesk Support Engineer which will be based in at the office in Central LondonJob Purpose: The position is to deliver an effective, efficient and robust IT function to support the operations. Provide 2nd/3rd line support to all company staff in a professional and timely manner. Offering advice and guidance where appropriate and required. Job responsibilities:

  • Providing 2nd/3rd line IT support, face to face and remote, in line with company policies and best practice.
  • Maintain, update and help audit the IT asset management system.
  • Help cross-reference all IT systems and update accordingly.
  • Setup new starters IT assets and software.
  • Make sure all assets are returned in a timely manner.
  • Assist leavers in backing up / handing over data.
  • Liaising with HR / Line manager on closing of accounts.
  • Documenting and updating of all records and reassigning of any licenses.
    • Experience and qualifications:
  • Worked in a commercial environment supporting Apple end products and services (essential).
  • Jamf 200 and above
  • Mac support certification
    • Key skills and attributes:
  • Knowledge of macOS and iOS (preferably through support in a commercial environment).
  • Good knowledge of Google services
  • Good knowledge of Microsoft Azure and Office 365.
  • Knowledge/use of IT ticketing and asset management systems.
  • Self-motivated and strong team player with drive to continue own development.
  • Positive can do’ attitude with flexibility to support company varied user base.
  • Able to operate in a fast-paced environment. to prioritise and effectively manage pressure points.
  • Highly analytical with good problem-solving skills.
  • Excellent communication skills, both written and verbal.
  • High level of attention to detail in keeping accurate and up to date records at all times.
    • ACM Resourcing are a leading Mac IT recruitment company work on various positions in the market please dont hesitate to get in touch with me for a confidential chat about how we can secure your next position. Required skills
  • Mac
  • Jamf

    • Keyskills :
    Mac Jamf

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