Leisure & Hospitality Operations Manager - Delivering Deal Value

Job Description

About the teamDelivering Deal Value (DDV) is a market leading team sitting within PwCs Consulting business, assisting both Corporate and Private Equity (PE) clients in a wide range of high impact business situations. Most of our work is in the Mergersand Acquisitions (M&A) space, both pre and post deal, however we can also deliver non-deal transformation projects. The M&A Deals we work on range in size from £50m to over £5bn and our clients include several of the most well-known brands and businesses inthe world.Our team of over 180 dynamic and friendly business professionals come from a wide range of backgrounds and disciplines. We recruit proactively from industry, consulting, private equity and audit to create a great blend of experience on each project.Our variety of backgrounds helps us learn from each other and stay at the top of the market, delivering fantastic results for our clients on landmark Deals.About the roleIf you join us with prior experience in operational transaction services, you may havea preference for the type of project or business development work you take on. If not, then you are likely to start out working in a range of different services we offer, including:Pre-deal value creation advisory - where can we see value for our client inthis dealBuy and sell side operational due diligence - has the business been performing well What could be improved to unlock further value for our clientSynergy development and review - where are the synergies between two businesses and how well has theplan for capturing these synergies been compiledCarve out and divestment support - what does the standalone business look like, what support and transition services will it need to function How can we help our clients execute the separation and ensure asmooth Day 1Taking control and 100 day planning - how can our clients safely take control of the acquired business and manage risk whilst delivering quick wins through the first 100 daysMergers & acquisitions integration - how can our clients protect andgrow value following an acquisition, what is the right level of integration to achieve this and what does an effectively run integration programme look likePost-acquisition performance improvement using our Rapid Value Creation methodology - where might valuelie in the business and how can we generate sustainable cost savingsA career in the DDV team is a unique and rewarding challenge. The work is often complex, with tight deadlines. As a result, the opportunity for personal and career development is extraordinarywith great opportunities for progression.Whilst the team is London based, the deal activity we support is global, therefore projects can involve travel which can be at short notice. Occasionally projects may also involve being based overseas for multiple weekswith trips home weekly or bi weekly and candidates should be prepared for this.The team is structured by industry sector, with specialist cross-sector teams in Finance, Technology and Integration; we also work closely with our colleagues in People in Dealswho focus on the HR aspects of a deal. Although you will be aligned to a sector or specialist team, the type of client projects you work on will vary based on the demand and the current deal market, therefore a degree of flexibility is expected.The Managerrole is a leadership role at project level. As such, you will be expected to take on a leading role on engagements and management of project team members within 6 months and contribute to business development efforts where possible alongside your project responsibilities.Thereare plenty of opportunities to get to know your new colleagues. Consulting is a relationship industry after all. We have weekly team newsletters, monthly team meetings and monthly socials, together with an annual away day. The team is a collaborative and supportiveenvironment with lots of chances to socialise across our team and the wider business.Essential skills and experienceOver 5 years of relevant Leisure sector experience - this could be in Travel, Hospitality, Gaming, Health & Fitness, Visitor Attractions, including:Operationalline management experience, or experience in a change/transformation roleStrong understanding of the end-to-end value chain within the business(es) you have worked inRelevant front or back office operational experience (e.g. Sales and Marketing, Operationaldelivery, Customer Services, Procurement & Supplier Management, Digital & e-Commerce)Change management, with ability to provide details of specific change initiatives you have led or been a significant contributor toAbility to quickly assess the performanceof a business (or elements of it) and outline improvement opportunities and/or risk areas based upon limited informationAbility to understand and implement commercial/operating strategy concepts and link impact to wider business operationsExperience of developinginternal/external networks with an ability to quickly form effective working relationshipsComfort around financial analysis and understanding key operational driversAn ability to read and understand business processesA demonstrated ability to operate onyour own initiativeExcellent verbal and written communication skillsComfort and ability around report writingGood working knowledge of Excel and PowerPoint. Much of our work involves detailed analysis and report writing, so it is critical you can work withthese tools Nice to haveProfessional services experience, either as a consultant/ advisor or as an internal consultant/ advisor within a large corporate organisationM&A/divestiture experienceProject management experienceExperience leading (or being a significantcontributor to) a significant restructuring or business change processMBA or other business management qualificationForeign language skills (oral and written)Personality characteristicsWe work hard together, so we hire people who treat their colleagues well,who arent hierarchical and enjoy creating a happy culture even when under pressureComfortable around C-suite or senior stakeholders, as most of our work is done at this level; you dont need to be an extrovert, but confidence definitely helpsComfortable withuncertainty and excited by the idea that you may not know what country youll be in next weekNaturally curious; we love people who can apply logic and problem solving to difficult business problems without needing to follow a specific rule bookDeals Our Dealsbusiness is an exciting, fast-paced and an ever-growing business that focuses on deals and crisis situations for our clients. Collectively, we deal with the types of situations you hear about regularly in the news and we provide support, insight and analysisto the management, shareholders and financiers of business. Not the role for you Did you know PwC offer flexible contract arrangements as well as contingent work (ie temporary or day rate contracting) The skills we look for in f